Based on authentic user experiences
AP
6730 reviews
N/A
6 months ago
Thankfully only a trial but can t even live up to any hype
Started a trial subscription but a lot of the styles and sizes I liked were not available for immediate rent Their prioritize button does nothing to guarantee the styles you want and will not actually be prioritized They promoted a dart feature which you need to pay extra to actually receive styles you want which I think is an overall scam because a lot of styles you want aren t even available to dart and just makes that priority button even more useless Overall customer service experience too was not encouraging when I got my first alert of my box they packaged only 4 garments when the trial clearly stated 5 garments which is what I expected as advertised I contacted the support email and I got a canned response of apologies and excuses that this is a very rare occurrence but then telling me I should pay extra to dart an item I want in the same message and they then only offered 10 off towards my next month bill when all I wanted was a complete box of what I expected when starting this trial Overall if they can t even fulfill a commitment like a full rental box subscription you signed up for that this is not a service I will continue using Luckily I did not pay full price and I don t believe this company will last with a great reputation with starting practices like this
Sofia
6730 reviews
N/A
6 months ago
Awful service
Awful service stick to Rent the Runaway and Nully I had to reach out to customer service two times both times received canned responses and confusing direction The first time the box didn t trigger for a while and the second time it happened somewhat over 4th of July holiday the box wasn t triggered for almost two weeks and when it was triggered only 3 items were included To make matters worse I received a private survey which I responded to and provided feedback Promptly after receiving an extremely passive-aggressive response my subscription was canceled and I need to return my items within 7 days First I didn t get the items second when the items are supposed to arrive I will be traveling I thought the service had a lot of potential I believe it s new so was willing to understand certain issues but the customer service is their worst asset
molly
6730 reviews
N/A
6 months ago
This place is an absolute scam
This place is an absolute scam I signed up paid the fee and then within ten minutes saw that there was no way to sort by style or even season scrolling through a disorganized TJ Maxx clearance rack is what it felt like Emailed them right away to cancel and get a refund like within ten minutes of giving my cc info and they emailed that they provide no refunds and I am welcome to cancel on their site and forfeit my initial payment Will dispute the charge with my credit card
Tavi Scott
6730 reviews
N/A
6 months ago
Thee worst subscription yet
Was about the worst rental subscription ever Where do I even start Website inventory isn t a representation of what is actually available Inventory isn t labeled if in stock or not So u can have a whole closet picked out and nothing in your in your priorities or closet is available to rent The items are extremely worn faded or pilled Because members can hold on to clothes for as long as they like I am sure members are not cleaning items as suggested by manufacturer Like throwing them in the wash rather than dry clean Pretty slow on receiving items If renting for a specific event or occasion I would advise to go with another subscription