Moemax Reviews

Waiting 8 months and couting for

Waiting 8 months and couting for bunkbedWe ordered a bunkbed in Nov 2021 till this day it has not been delivered The arrival day is deleted 1 day before it should arrive and changed to unknown delivery date Calling with customer service is hopeless They dont help at all don t know the status can not say anything about when the bed will be delivered don t offer compensation of any sort This is truly unacceptable Dont buy anything here

Order not delivered - no answer from client service

Order not delivered Status on the website just indicates that it is late but that no date can be provided No answer when contacting from the website

Bad quality bed

Bad quality bed did not reply their customer service phone calls anymore no possibility to return bad quality furniture lost my money

The WORST service EVER

Unfortunately not an option to rate with a zero Appalling service Furniture was to be delivered 10 days after purchase then 6 weeks additional then one wee later an email to say it d arrived then no it hasn t then it has then it hasn t It is most definitely the worst place I ve ever shopped at RIDICULOUS Go elsewhere While I continue to wait for an article which is in their depot NOT

Delivered broken furniture and not taking it back

I ordered a couch from them NEVER AGAIN They delivered it but one part is broken I contacted them in every way but their WhatsApp number says they can t do anything while they don t respond to email I have been waiting with a broken furniture in the middle of the room that I can t even assemble Do not give your money to them I really regret shopping from here

really bad customer service and online store

Well no idea how they can even exist We ordered something with 2 weeks lead time after 3 months we neither received the goods nor did we get any update I will not order anymore anything from M max this is really no customer service At least the cancellation worked and we got our money back

I wished I d checked the reviews before

I wished I d checked the reviews before buying I ordered garden furniture online on March 29th - it showed available in 6 days that change to 14-18 April then I contact customer services and it was the 25th max now there is no status What is going on No one is informing us and there is clearly some big issue that is being kept from us It s not like I m waiting for a delivery just a pick up I initially wanted to order in their NEW store in Conthey but was told to come back during the week because they were too busy to help me excuse me what I should have seen the red flags then too When I contact customers services they shout at me because I can t speak German I live in a French speaking canton and speak English and French I think the writing is on the wall here summer will be over before I see my order

Verry friendly

Verry friendlyVerry friendlyI ordered something with the delivery to home Sadly not all articles were delivered on time to the storehouse so delivery to my home would be 1 month later that i expected it I came to idea to pick the furniture up myself and the experience i made with support center was amazing even though my request was impossible and even i felt annoying they were respectful and verry helpful They accepted my wish to change the delivery to Selbst abholen and they even did the further steps than necesary to help me After reading online the reviews i am so surprised to have so positive experience Friendliness patience ready to help the Customers are the best Date of experience December 03 2024