Moka Reviews

Used to be great now only headaches

It was a great app before their rebranding Now it takes them 1 week to process any deposits after bank clearance Account managers or support is almost nonexistent it takes forever to receive your investment docs since they are human-processed without the docs your money won t be invested it will just sit there until they want If your bank has mandatory 2FA the app will disconnect every day meaning you will have to reconnect multiple times per day The 3 99 fee is very high for the returns they give you you will pay more in fees than the interest you will earn unless you deposit a big amount that will earn 6 a month Competitors offer lower fees based on earnings better support and more products Avoid them Save yourself some headaches

Be cautious - Cannot withdraw funds

While the app seemed convenient at the beginning Moka invests funds as a subsidiary of CI Investments However CI investments will not acknowledge you as a client I have been trying to withdraw my funds for 7 months with no success Moka provided incorrect contact information for CI investing and has no phone customer service line for clients

They need to be more detailed and

They need to be more detailed and honest In their website closing the account isd such a pain in the ass they should give an option easily available and understandable to a layman

Avoid Moka at All Costs Negligent Deceptive and an Absolute Nightmare

I have never dealt with a company as incompetent deceptive and irresponsible as Moka now owned by Mogo Their handling of my refund request has been an absolute disgrace and highlights systemic issues with their operations and ethics 1 A 9-Day Wait and Counting for a Simple Refund On January 15 2025 Moka acknowledged that they owed me a refund of 128 66 for subscription fees they charged despite offering absolutely no service Fast forward 9 days and I am still waiting for my money Moka has repeatedly tried to justify this delay by claiming that refunds require a process and that their finance team needs time Let s get real issuing a refund is a basic financial transaction that could be processed in hours Their excuse is laughable especially since they process withdrawals instantly This isn t a delay it s negligence or intentional withholding 2 Charging Fees for Doing Absolutely NothingMoka charged me monthly fees while my account had no balance and no activity On top of that they didn t even provide monthly statements during this period likely hoping I wouldn t notice This is deceptive predatory and potentially unlawful Charging for a service they weren t providing isn t just unethical it s outright fraud 3 Empty Words Zero ActionTheir customer service is nothing but a parade of excuses and empty promises Representatives including a Manager of Customer Support claim they re doing everything possible yet after nearly 10 days nothing has been done They ve opened my emails tracked but no meaningful action has followed Even worse they had the audacity to suggest I stop posting about my experience on social media while my account remains empty and I ve been forced to go without basic necessities like food This level of disregard for customers is shocking 4 No Accountability Just ThreatsInstead of addressing their failures Moka tried to deflect blame even suggesting that persistent follow-ups on my part could delay the process further The fact that a financial services company sees no urgency in refunding money they wrongly took is terrifying 5 What This Means for YouIf you re considering using Moka don t This company is a disaster waiting to happen They charge fees without delivering services their refund process is deliberately slow and their customer service does nothing to resolve issues If they can mishandle something as simple as a refund imagine what would happen if they were responsible for managing your investments Do not trust them with your money 6 My Advice to Moka MogoFix this mess now Refund my money immediately issue a public apology and overhaul your processes before regulators come knocking and trust me they will

Very unethcial business practices

Very unethcial business practices In 2022 I requested with withdrawal my funds from Moka I also requested to stop all weekly contributions as I needed to money to purchase a house for my family I was no longer investing with Moka However the company kept on charing me a 10 50 monthly fee for their services for 2 years I requested a reimbursement and they refuses to honor my request Moka was not an investment for me but a liability I was paying a monthly fee for no servies Very shady busines practices

Continued to charge more every month

Continued to charge more every month for absolutely no service provided I will actively tell others not to use Moka