Molbythelabel Reviews

Great until you make a return and they completely ignore you

Update this has now been resolved and I finally received my refund There was no acknowledgement of the delay to process this or respond however I was just glad to finally get a response Ordered multiple dresses over the last few years from them and never had an issue until I ordered a dress that didn t suit me and I returned for store credit as per their refund policy They have repeatedly ignored multiple emails and instagram messages regarding my refund and I currently have no dress and no refund Absolutely awful customer service and stressful trying to constantly chase for a refund These dresses are not cheap I have now gone to my bank to try and resolve the issue Never did I think I would have an issue like this with a company like Molby Will never shop with them again

Terrible customer service - If I could give zero stars I would

If I could give zero stars I would Purchased a dress from this company as a pro seller on Vinted The dress was significantly smaller than another dress of same size so needed to return So far there has been 3 attempts to deliver by RM and no correspondence to either me as a customer or Vinted Shameful

Best brand I ve found ever

Well what can I say I ve purchased my 5th dress from Molby and the fit is like nothing I ve ever had before in my life I feel so confident in these dresses The girls are so helpful over email and go above and beyond to make sure everything is perfect It s great to have the option to add specific alterations at the time you place the order so you know the fit is going to work for you every time Every occasion wedding Christmas baby shower I m straight onto this website to order The attention to detail the packaging each individual hand sewn collar or cuff and ruffled hem The dresses are made with love care and attention Last but certainly not least the fabrics are sustainably sourced and made in the UK the brand ethos is to reduce waste and landfill and promotes slow fashion outfit repeating recycling items You can even rent their dresses for a small price tag on Byrotation I absolutely love this brand and I cannot wait to see this seasons AW24 collection

10 10

Dresses are always absolutely amazing quality I must own about 15 Molby dresses Each dress washes and wears perfectly Customer service has always been OUTSTANDING The girls at team Molby are always so helpful when I want to make little adjustments to my dresses I ve just got the black olive dress and it made me feel like a princess couldn t recommend these dresses or this brand any more 10 10 from me

the best brand around

Molby the label is my go too brand for dresses I have around 20 dresses and have all been perfection From the moment I order until I receive the dress the experience is amazing The girls at Molby are all so lovely and always get a response when needed They make you feel so special I can guarantee to always get a compliment when I wear a Molby dress when I m out and they make me feel amazing My most recent purchase was for my baby shower I gave my exact measurements and even put added lining to make sure I wasn t self conscious as I ve not felt my best during my pregnancy but this day I felt beautiful and again showered with compliments Buying a Molby dress is an investment and you won t be disappointed Can t wait for my next order already

I am a Molby girl through through

I am a Molby girl through through I discovered the brand during lockdown in 2020 after one of my friends had purchased a gorgeous dress from them I have been hooked ever since I think I must own over 30 Molby dresses some designs I love so much I have them in multiple sizes due to body s changing through the years They re an investment they re just absolutely gorgeous the team will go above beyond to help you I ve got my timer on for Wednesday at 10 as that new dress is giving Greece vibes I am OBSESSED Love to Karina Sam always going above beyond to help me if I have a question Just love them

Perfect perfect perfect

I ve bought a couple of dresses from Molbythelabel and I ve had amazing experience each time The products themselves are so well made you can tell love and care goes into creating them The customer service team are so quick to respond to your enquiry they are understanding a lovely I would recommend Molbythelabel to anyone who wants a dress that makes them feel like a princess and let s be honest who doesn t want that Thank you

5 all the way

I ve just received my 17th dress The fit the quality the price the service are all 5 I no longer trawl the high street for fast fashion I love the versatility of my dresses to glam up for an occasion or add a wedge trainer for a casual vibe Can t recommend MolbyTheLabel any higher