Based on authentic user experiences
maggie stewart
6734 reviews
N/A
8 months ago
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE Scam Ridiculous service and terrible experience - they even have fake reviews on their website Stay clear
6734 reviews
N/A
8 months ago
If I could give no stars I would
If I could give no stars I would The item I received is not even vaguely adjacent to what s pictured on the website and after some searching I ve found that they have actually used I assume stolen influencer photos of the legit item that is by another brand I m now fighting with them to cover the postage for my return to CHINA of all places despite the fact that under the Consumer Rights Act 2015 they are obliged to pay for the return as the goods they have sent me do not match the description of what I ordered They keep offering me a pathetic off something else like I d ever consider ordering from them again Basically save your money and dont under any circumstances order from here if Molly and Grace do actually exist as the marketing claims unlikely then they need to take a long hard look at themselves
Eleni Davidson
6734 reviews
N/A
8 months ago
Absolute scam
Absolute scam - DO NOT RISK IT I was sent the incorrect item and then was asked to either pay for return postage to China or to receive a replacement I did not want a replacement as it was quite clear the quality of the clothes was a joke - cheap crappy materials I requested a full refund and have been passed about from person to person with weeks in between correspondences At points members of the team have said they will honour the request based on the circumstances and then later I ll receive another email from some else saying that I need to pay postage again It s honestly a joke Fortunately my bank provided a refund anyway so I am not out of pocket but I want to warn others that this is not a safe or reliable place to shop Don t make the same mistake Also the website does not make it clear the clothes come from China the location says Manchester
chantelle brown
6734 reviews
N/A
8 months ago
Please please please do not buy from
Please please please do not buy from this brand I m so annoyed I didn t check Trustpilot before purchasing I thought it would be legit as the prices are pretty expensive Was influenced by a post on IG of a dark brown coat that looked gorgeous on the picture but when it arrived it s not even remotely the same coat fit or material It took a month for it to be delivered as they ship from China To be fair to the customer service they were really responsive but when I messaged to say I wanted to cancel my order due to being concerned about the reviews on here I was told they were all left by competitors and not to worry I ve seen that to return items you have to cover shipping costs back to China which are spenny Such a waste of money and the coat is in the bin because it s just unwearable - such a waste Please save your money and landfill buy never buying from here
Georgina
6734 reviews
N/A
8 months ago
Zero stars
Zero stars The is a BIG con Sent me a coat over a month after ordering and it s terrible quality and not even the wrote colour Awful experience and this shouldn t be legal Good luck everyone trying to get refunds
Katy
6734 reviews
N/A
8 months ago
DO NOT BUY
DO NOT BUY Jacket was absolutely awful Awful material awful looking all round awful To make things worse I tried to return it and it was going to cost me 32 as it had to go all the way back to china The photo on the website and what I received were the complete opposite PLEASE DO NOT BUY
Kate
6734 reviews
N/A
8 months ago
Do not order from here
Do not order from here I am being refused a refund for a coat that arrived in awful condition is very much falsely advertised on the website If I am to return I must fork out the return fee to China They are advertised as a company in Manchester I would have not bought from them if I knew the product was coming from China Plus the return must arrive back with them in 30 days from date of purchase for any sort of refund even though the item takes 3 weeks to arrive impossible Customer service were quick to respond but poorly answered any questions I asked them fully avoided any questions that are likely to shine a light on their scam like trading This is not a reputable company any decent company would fully refund a defective product and cover the postage I have reported them to trading standards please do the same if you have had the same experience
Jas Albina
6734 reviews
N/A
8 months ago
Terrible experience
Terrible experience I m still waiting for my refund The item has nothing to do with the one in pictures it s an absolute joke I don t understand why companies like even exist Please don t buy from this website their customer service it s awful and everything is awful
Sarah Blaikie
6734 reviews
N/A
8 months ago
ZERO STARS
Clothes that arrived aren t even a shadow of what is pictured you think you re buying a cotton jacket for the higher price you pay and a piece of plastic has arrived well over 3 weeks after ordering A total waste of money and time and now will have a battle returning it to China which I am also expected to pay for
Emily Harris
6734 reviews
N/A
8 months ago
AVOID AVOID AVOID
AVOID AVOID AVOID I ordered a jacket I had seen advertised on instagram as well as a co-ord The items arrived a month after purchase When they finally did the quality was shockingly poor horrible static material there were no clothing labels to say what the fabric was loose threads and the jacket didn t even match the picture or the advertised colour I requested a full refund as the items weren t as advertised However the customer service was unhelpful and frustrating They only offered a refund if I covered the super expensive return shipping to China Such a scam Luckily I purchased through Amex and have filed a claim with them