Mollymaid Reviews

Great Service Honest People

We just had the best experience with Molly Maid of Playa Vista My daughter has been so busy and her house needed some help well a lot of help I called Molly Maid they picked right up and I had an appointment for the very next day with a great window of when the staff would show up They were on time and ever so friendly They did everything I was told they would do and more The bathrooms sparkle the whole house is dusted and polished the kitchen is clean all the floors were mopped The people that came were Jesus and Christina and we could not have been happier This is a family run franchise and there is a lot of competition out there and I have hired some firms in the past who were not honest Molly Maid is licensed insured and bonded They grab the best people and boy do they work hard I retained them for 1 5 hours and this 2 bedroom 1 bath house was perfect when they were done They can even give your recommendations to people who also organize and deal with wee hoards I don t need that right now but I am going to at some point The price was so reasonable and fair I paid them in advance I don t think you have to but I did not want my daughter to end up paying I could not be happier with them My search is done As long as Molly Maid is around and I hope for years and years I will be using them There is really no need to look elsewhere

Someone damaged my hardwood floor

Someone damaged my hardwood floor I am in Petaluma The office manager is an angry abusive person and accused me of lying Whichever worker did it did not report it it is quite large and would have been seen by whoever did it I sent Karen the picture of the damaged She claimed she showed it to a hardwood floor expert and he said it was from heat and they did not have anything hot I am sure she was lying but I was done with them Go anywhere except this franchise

This company is terrible

This company is terrible My property manager used them to clean the house we were about to move into The service was so bad I asked her if we could do it again For example the oven wasn t touched kitchen cabinets floorboards bathroom tiles missed one room completely Nothing was done to a sanitary level They came again and did a bit more but still really disappointing Do not use this service They must not pay their help much because the care factor isn t there -

I was hoping for a clean apartment

I was hoping for a clean apartment what I got was some of the furniture dusted floors half done sink and toilet skipped and I could have paid a toddler to do a better job they never touched the counter I am so disappointed

Awful company

Awful company Hired this company for a property clean with details agreed in the quote However the cleaner didn t clean anything in the property Absolutely shocking as I ve paid the invoice Do not use

Quoted 90 an hour for a team of two

Quoted 90 an hour for a team of two That s 45 per hour The same rate that my psychiatrist colleagues earn per hour in my team at A E This is without ironing Couldn t help but burst out laughing For that price I would expect a luxury service and I doubt that s what they provide Is all of this fee going directly to the cleaners either I doubt it

Refuse to repair or replace damaged items

They refuse to repair or replace damaged furniture baseboards and chipped quartz countertop They claim the company does not give the cleaners ladders or hammers so the damage was impossible to link to their people The team does the absolute bare minimum and they don t even do a decent job dusting I was told by the owner that their people don t dust everything because it is not part of their service Stay away from this over priced poorly run franchise

Disorganized unresponsive unprofessional

After spending 30 minutes booking my first clean and providing all the required information the crew that arrived had the wrong information about our home Then 15 minutes later a second crew showed up They rushed through the cleaning and the inspection didn t clean under the toilet seats or other requested areas Afterwards no one responded to my emails about my disappointment Do not book with this company