Monitoraudio Reviews

Outstanding Customer Service

I m the proud owner of a set of 5 1 Monitor speakers I initially chose Monitor due to their specs design and performance reviews When I recently encountered an issue three years after purchase their customer service has been amazing It was a long-standing issue I d had with my setup - that took me years to identify as a fault with one of the speakers which will not have been due to Monitor or a manufacturer issue likely transit or similar Even though the speakers were bought from another firm and Monitor merely supplied them their communication throughout has been amazing They kindly put my mind at rest had in depth discussions with me about my setup and helped get the speaker working perfectly I now have an unbelievably good sound system but not just due to the speakers - also due to communication about setting it all up I would highly recommend Monitor for both their outstanding products but also for their amazing customer service Thankyou

Always brilliant

Always brilliant Thank you

Created a profile just to leave this

Created a profile just to leave this comment In a crowded market with lots of decent products Monitor Audio seem to produce a number of quality items However if you re torn between two similar products then consider customer service as the differentiator I registered my product earlier this year and have since contacted Monitor Audio with two queries Both times I received almost immediate responses and genuinely outstanding service They seem to really care about helping you getting the best out of your product The absolute opposite of corporate robots they ve made me doubly grateful for buying one of their products and they ll be at the top of my list in future I ll tell anyone who listens Cracking stuff

Quality

Quality great customer service and very consumer friendly what more could you ask for

Monitor Audio are a disgusting company

Monitor Audio are a disgusting company the Customer Service is a complete joke and i was victimised for pointing out a Production Issue with the New Monitor Audio Monitor 300 Speakers i was also told that i was the only one who had complained it doesn t take a mastermind to work out what the implication was there For those that would like to know i had purchased a set of Monitor Audio Monitor 300 speakers which i found out had cracks in the cones although apparently this is a scoring to rear of the cone i actually felt it with my finger nail from the front of the speaker cone so i beg to differ i had this fault on one speaker from each cabinet so this is not good as a speaker cone should never have a defect like this Monitor Audio have a problem i was then sent another set and i was assured these were perfect upon receipt i found the same issue on one of the cones in one cabinet i decided to go for the Bronze 6 s as obviously the Monitor range clearly have issues upon receipt of the Bronze 6 s which i checked in store one of the cones had a lump on it as it had been knocked from the back obviously in production and on the bottom of both cabinets they had peeling wraps and lumps underneath them two different Monitor Audio ranges both with cabinet and speaker cone faults Quality Control is not Monitor Audio s strong point at present this is the shortened version as there is so much more to say but if you have the New Monitor Audio Monitor Range with the Orange Cones then shine a fairly powerful led light across the speaker cone holding the led light from the left side of the cone and then the right side of the cone as this will show the cracks location they start right from the outer edge and progress inwards apparently once i bought this up and i may add i had to email the Quality Control Director a cone was tested to destruction and these cones never failed at those points well i never saw that so i cannot comment however that test is no substitute for longtime use of the equipment so your either happy having cracked cones or you are not from a company like Monitor Audio i d expect more but something is not quite right at present i hope you haven t got a dodgy set and if you do and you decide to keep them i hope they don t give you any trouble Big thumbs down for me and i ll soon be posting a Vlog about the issues i had in more detail and i shall be posting the images of the faults too

I bought a set of mr4 2 mouth ago from monitor audio

I bought a set of mr4 2 mouth ago from dealer Had trouble with them 2 weeks later tried call company got run around from them I tried going to deal to see what they could do for me they got the run around and was told they won t warranty them The company has a warranty policy for 5 year from the date of purchase I now have to fix them by ordering parts from them

Purchase a pair of c280 and after about

Purchase a pair of c280 and after about 2 3 weeks in and the tweeter blown on one trying to get it sorted Is an nightmare won t deal with me very well only the supplier so endless back and forth i offered too pay for the repair at the beginning because i had a feeling its going to be hassle but no that s to easy been wrongly accused of a dent in the tweeter through a photo rather than just excepting it back and seeing for themselves no dent at all just a faulty speaker Did give me a price on a supply only tweeter at 28 so all this nonsense for 28 which is probably a 5 to them unbelievable would of thought any decent business would support the customer Never again

Wanted a new tweeter for my Monitor

Wanted a new tweeter for my Monitor Audio 8s bought one a few years ago it cost 70 then i enquired about another one last week i couldn t believe when i was told it would cost 120 how is this justified i was told that the speakers are so old they don t have many tweeters left that why the cost is high surly this is a example of pure greed