Monkeymusic Reviews

Lacks transparency with payment schedules

I signed up to one term with monkey music the class was ok but there were only 3 children in the class not exactly lots of children interacting The payment process is horrendous I provided my card details and they subsequently took a card payment on a monthly basis Initially I thought this was helpful but it makes it really difficult to leave Even though you may tell the person who is running the class your intention this is not sufficient You have to provide one months notice in advance of your last payment They make reference to terms and conditions which are hidden in parent zone under 26 points of FAQs They also send you a reminder of auto renewal alongside a significant number of emails and so you are expected to filter out the one important email out of the rest When you do locate the auto renewal the reminder is sent 8 days before it happens so you end up having to pay an additional month when you really shouldn t have to When you attempt to escalate they hide behind emails provide poor justification of why it s ok and then continue to argue a point even though the issue was resolved I ve spent my maternity leave attending a number of baby sessions across a number of providers monkey music is not transparent with it s customers make it difficult to leave has a poor website and it s justification is terms and conditions If you have a great memory and want to read through pages of terms and conditions like your applying for a bank loan monkey music is for you If you simply want to go and meet some people let your little one have fun id suggest someone else