Monkeyoffice Reviews

First and last time I will use them

My experience with MonkeyOffice has been both stressful and unsatisfactory I waited in on the appointed delivery day but UPS never turned up and then when the package was finally delivered the following day the cleaning wipes were not the ones that I had ordered on the site I have been promised a refund but TBH I wish I d just purchased the item from a different company to start with

Sent wrong item and won t exchange

Ordered on the 18th of December and still hasn t arrived Shocking meant to be next day delivery Will need to open a charge back with my bank

Monkey Business

I have used monkey office for quite a number of years Unfortunately I won t be anymore They have sent the wrong item to me and because I didn t report it within 3 days they won t exchange it VERY DISAPPOINTED

This company is a scammer and

The worst online company I ve ever experienced Have you ever heard of a company quoting postage and packing then adding VAT to it at the end A few days after placing my order I had a phonecall to say it wasn t in stock but if I was prepared to wait a week it would be delivered I agreed to the delay and waited Nothing arrived Waited again then got in touch More excuses but they promised to update me the following morning Next morning again nothing I ve cancelled the order now two weeks after placing it Even that wasn t straightforward with a number of communications necessary to get a refund Refund eventually turned up a week later Place an order with these cowboys at your peril

The Monkey that didn t get the Banana

Order 302292 - After researching which scanner to purchase for a few weeks I finally settled on the Epson Perfection v370 and was delighted to find it available in stock on Monkey Office for a great price so decided to purchase Everything seemed great the item was purchased easily and I received my order confirmation Skip forward a couple of weeks and I still am unable to get my scan on I contacted them via email and received a reply from Bryony who was lovely and quick to respond she told me the item was out of stock and provided me with a new dispatch date - I asked to be notified if there were any further delays Skip ahead another week and a half - still unable to get my scan on New dispatch date been and gone i contact again - ITEM NOW DISCONTINUED AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHBryony Customer Service - Positive Experience with the office of Monkeys - Negative Communication for updates - Negative Overall experience - Minus 10 cool points I am now sitting in a sea of papers i am unable to scan Someone send me a life raft or a scanner Your Sincerely The Scanless Wonder

NOT eco-friendly

Their Green section is a joke Full of standard products that are completely harmful to the environment eg plastic tapes plastic mats plastic everything This is one of the worst cases of green-washing I ve seen Received no reply when questioning them about it If you actually care for the environment source better products don t just claim to be green and confuse customers into buying horrible products Thankfully consumers are waking up to this and these types of companies will be left behind with their backwards thinking

Very Very poor attitude

Ordered Printer Copier paper under next day delivery promise only to receive e-Mail saying items out of stock although at time of order their website was clearely showing stock availablility Could only give a non-guaranteed estimate of delivery date for a minimum of a week later I requested order cancellation and refund but in response the Customer Service Representative chose to e-Mail me back and ask whether I wanted to cancel order and receive a refund When I replied YES she seemed to take great offence at the fact that I had been exasperated by her failure to fully read and act on my first e-Mail and e-mailed back to berate me on what was essential an inoffensive but highlighted request I grow increasingly tired of on-line retailers promising a service failing to deliver and then becoming argumentative when their own shortcomings are exposed

Some weeks ago I bought Q-connect

Some weeks ago I bought Q-connect cartridges from monkey office and send them by air to Gambia I have used q-connect before and was happy about the quality This time ALL of them around 20 pcs were all faulty When we checked we noticed they were expired HP cartridges where they placed a sticker over I had just bought another 100 pieces to send by air and after we called them they agreed to provide a refund for these The ones faulty in gambia they want me to send back before they can provide a refund Sending them back will cost more then the refund Really not satisfied with them Been doing business in cartridges over 10 years and never thought a shop in the UK could cheat this way

x2 delivery dates missed on my order

x2 delivery dates missed on my order without a word of explanation apology or notification until I have had to call them each time to find out where my order is They have now promised to confirm shipping prior to the third delivery attempt being due in 15 days time That will be ONE MONTH after my original next working day delivery date