Montcalm Reviews

Be warned

Be warned the Marble Arch Hotel by Montcalm owned by this Hotel is in fact a dive of a townhouse across the road same price though still showing pictures that bear no resemblance to what you actually receive in our case a dark and dinghy cupboard for a double room Please please dont give Montcalm your money

Pick somewhere else to stay

The first room I was given was underground They were clearly having some repairs done there were wires hanging out of the walls and down from the ceiling along the entire corridor it was in complete darkness an accident waiting to happen I told the reception staff who moved me straight away My second room smelt disgusting the shower head was filthy tiles had fallen off the shower and were lying in the shower tray The room itself was the size of a postage stamp extremely cramped the light was hanging off the wall and it wasn t particularly clean I wont be staying at this hotel again

Received marketing emails despite not signing up

I started receiving marketing emails from Montcalm in August When I asked why I was on their marketing list I was told that I opted in when staying with them in March I have never stayed at Montcalm and have never even heard of them They asked me my postcode and phone number to investigate but after supplying this I have not heard back from then in nearly 2 and a half months Their claim does not really stack up If someone had made a booking using my email address I would have received emails previously about it I wouldn t have started receiving marketing emails 5 months later From this fact and the complete silence I have received the natural conclusion to draw is that they did not obtain my email address legitimately

Worst hotel I have ever stayed in not 4 stars

Worst hotel I fave ever stayed in Booked in March via booking com only to find they moved me to a basement cupboard across the street If you don t book directly you don t get consideration It was a late arrival following a very busy afternoon check in they told us they would give us a good room not to wait and to trust them- at 23 30 we were told take it or leave it The room was down a narrow steep flight of stairs in A different building this house had no lift I have a knee injury it was almost impossible to get down there and on arrival I couldn t believe the state of it Holes in the coverlet blood on the bed sheets dirty carpets cracked sink curtains wouldn t close fully- lumpy pillows and mattress peeling wallpaper Mould noisy air con the list goes on - I truly couldn t believe it Don t book here and definitely don t pay in advance To add insult to injury as compensation the night manager thought it appropriate to put a bottle of Christmas mulled wine and a breakfast voucher in our room We d already paid for breakfasts and it s July All staff made themselves scarce This is not 4 star hotel

Absolute disgrace book else where

Absolute disgrace book a hotel room and on arrival told I should have received a phone call that my room had been cancelled and I had been moved to another hotel After a taxi ride out of the area I arrive at an other Monclam the grand royal which is a cheaper hotel than I booked No refund no compensation just an extremely poor service stay clear of this hotel plenty of decent ones in the area Book the Cumberland instead

This place should be shut down

This place should be shut down I stayed in a basement room The drains were blocked and it flooded There was a live worm in the shower with disgusting unhygienic conditions I left feeling physically ill The duty manager CANNI RODRIGUES offered an apology and full refund He lied to me as he then back-tracked and via email on 19 April 2024 stated as a gesture of goodwill I would like to extend a compensation of 50 on your total stay and a discounted rate for your future bookings with us I WILL OBVIOUSLY NOT GO NEAR THE PLACE EVER AGAIN

Best 5 star hotel in London Has the Wow factor

I don t normally find the time to post reviews even though I know I should when I ve had a great experience However I felt compelled to write a review for the Montcalm Marble Arch as it was the best hotel in London I have ever stayed in I book a 5 star hotel in London every year for a break away every year for my better half and have been let down however this time it was different The 5 star Montcalm Marble Arch hotel is immaculate and definitely deserves its 5 star rating the room was beyond expectations I selected the Montcalm Club Room the staff were brilliant and they made sure I best stay The hotel even let me choose a room aroma and custom pillows at checkout and had fresh fruit and a bottle of wine waiting for me in my room Because I let them know it was for a for my wife they had towel designs and flower petals laid out of the bed for me My Mrs thought I was great However the hotel took it upon themselves to do this for me lol I made full use of the hotel facilities whilst I was there including the spa champagne afternoon tea a meal delivered to the room and full English breakfast which was all top quality The hotel location is also a stone s throw away from all the great restaurants and attractions in central London and I will be staying there again next year Can t rate the Montcalm highly enough if you want to surprise your other half with a London treat look no further One of the main reasons our stay was a cut above the rest was due to the amazing member of staff Izabela who was our guest experience executive if you are planning a special gift for someone make sure you talk to her as she will make your stay incredible I found that the best price for the Montcalm was booking direct and signing up to the website for an additional 15 discount

A wonderful honeymoon weekend

We have just finished a wonderful weekend at the Montcalm for our mini-moon weekend of relaxation immediately after our wedding Everything was excellent from arrival with Vera taking care to greet us and ensure things went smoothly It is clear that we got special attention for our honeymoon but that is what you want and that is the mark of a hotel which pays attention to the requests of their customers We were kindly given a free upgrade to a suite as part of their gift to us I had emailed in advance of staying asking if they could perhaps put some flowers into the room so it is a little special for us on arrival and they went above and beyond with some excellent decoration and small touches such as members of staff knowing our names and expecting us The location is excellent right next to Marble Arch the tube station and also Hyde Park Oxford street The restaurants are great especially Hankies which had wonderful Indian cuisine served in a tapas style of small plates Both restaurants had excellent food and reasonable prices Breakfast was excellent I would suggest going for the full-English and having the excellent omelettes that you can get The spa is small but if you want to use the spa be aware that we never saw more than one other person in there so the size is mindful of its popularity a lovely jacuzzi steam room and sauna and a small pool The services are very popular and unfortunately we did not book far enough in advance to get one of the foot massages but the spa area itself was relaxing enough Thank you to Vera and the team for looking after us