Mool Reviews

Never got my purchase

Placed an order back in August and never received them Contacted them through instagram and email with no response This has never happened to me before with online shopping This company is scamming people

I bought underwear from them in July

I bought underwear from them in July and received an order confirmation Weeks went by and my order never shipped so I emailed the company for an update They replied to let me know that I would receive my order by the end of August It is now October and I never received my order I have sent subsequent emails asking about the status of my order and now I am now asking for a refund I have had no response from MOOL Buyer beware this is a scam company EDIT I have noticed the company reach out to other people on here since I originally posted this review however the company has still not responded to me delivered my order nor given me a refund If someone is taking the time to respond to people on here certainly they can take 5 minutes to take action on my order Absolute terrible scam of a company They should be ashamed

DO NOT BUY-SCAM

DO NOT BUY I placed an order in August for the test panty as well as an additional pair They charged my card the same day After a month went by I sent 3 emails before finally getting a response They gave me a guarantee my order would ship no later than October 15th A full 2 months after the order was placed That day has come and gone and I have sent 4 or more emails instagram DMs and a Facebook message to which I ve had no response They deleted comments I made on their instagram post and flagged me as spam This is the biggest scam I ve ever come across from what seemed like a reputable company at first I am appalled by their lack of response and how they continue to steal people s money Buyer beware Update they sent the response below generic and not factual I already did email the address they provided no response I have an order confirmation and my card was charged This really is a huge SCAM They won t even admit to any wrong doing

I made an order back on august 15th

I made an order back on august 15th and I emailed October 1st and also sent an instagram message on October 4th and have received no update nor response on my order I ve filed a claim with my credit card company and they are still waiting for a response on their end as well So as everyone else has mentioned DO NOT ORDER FROM MOOL They are still sending emails about sales they are having when they haven t even fulfilled the orders made ahead of time by other customers

No reply to 3 emails no update on order

I also had a horrible experience so far Placed my order September 14 it was supposed to be sent October 15 Still no movement and it s November My card was charged right away I ve emailed three times and still no response I hate to say it but I feel like I ve been scammed

I placed an order for their free pair

I placed an order for their free pair of underwear paid shipping It has been 2 months and I still haven t received them I have emailed them 3 times with no reply

Never got my order

Never got my order It has been nine months

No order received after 11 MONTHS

I placed an order with Mool on August 23 2023 I have not received my order yet I was supposed to receive 6 pairs of underwear Since I ordered I tried to contact them about it but their previous website email were shut down undoubtedly due to all the emails from all the upset and frustrated customers Only today was I able to see that they do have a website for France Germany Sweden and Ukraine So they ve moved on from trying to scam the Americans I emailed their new email address bonjour at symbol mool fr today regarding my order Let s see how long it takes for them to reply I paid 52 33 USD for my order and it has been 11 months I have been patient I need them to provide me with a refund or fulfill the order immediately Or I will continue to tell anyone and everyone on the internet and in-person of how much A SCAM COMPANY THIS IS