Based on authentic user experiences
James Kennedy
6732 reviews
N/A
4 months ago
I placed an order with this company
I placed an order with this company over a month ago I hadn t heard anything about my order for over three weeks so I decided to message the company to see if there was a problem with the order After I received no answer from them I called them on their phone number which is a mobile number no landline seems sketchy to me but anyway there was no answer When I eventually got hold of them the person who answered the phone coincidentally told me that they were just now in the middle of sending me an email to explain that the diamond I had selected had a flaw They were going to send me suggestions for a replacement After selecting a replacement I still haven t received anything from them I have sent them emails and tried to contact them by phone since but I have had no reply or answer to my attempts at contact this company may have good prices on their website but what good is a low price when you never receive the product either this company is a scam or they have the worst customer service known to man with highly incompetent staff who are seemingly unable to answer a phone call reply to an email or do anything at all related to their so called job will never use this company again if they are are a genuine business they are an awful one and deserve to be shut down but in all likely hood i wouldn t be surprised if its a complete scam if you re considering ordering from here DON T
Concobhar Domhnallach
6732 reviews
N/A
4 months ago
tried to get a diamond on a coupe of
tried to get a diamond on a coupe of occasions was asking the normal questions and get info then they just stopped replying Terrible customer service I would not recommend They only have a mobile number and it rings to someone who i think is outside of the country i would be very very sus of ordering from them
Larissa
6732 reviews
N/A
4 months ago
Loose diamond purchase
I recently purchased a loose lab diamond from them Online service was very helpful - got all details about the diamond and its qualities Price was very good
Olga Pastushenko
6732 reviews
N/A
4 months ago
Many thx to Andrew for his patience
Me and my partner ordered custom wedding ring Andrew the ring designer remodelled the ring 3 times for me - since i wanted to add some details and additional sidestones at a later stage Eventually i was happy and gave it a Go for Production Frankly speaking i though they would charge us extra for the headache but Andrew took it like a Champ At no additional fees My ring looks stunning Thank You Moon Ocean
Alex
6732 reviews
N/A
4 months ago
I was a bit hesitant at first
I was a bit hesitant at first They are a relatively new brand and buying an engagement ring is no small decision But the aftertaste is the following 1 great service experience 2 Perfect looking ring delivered on time 3 price for my ring lab diamond was better than other brands I looked into
Nicole Mckey
6732 reviews
N/A
4 months ago
I wanted a ring from their high
I wanted a ring from their high jewelery category but the price was too much But Camilla from online support explained me that they can do it with lab diamonds instead of naturals In 5 weeks i got my replica with labs I am super happy - my cocktail diamond ring looks amazing
Harry Chater
6732 reviews
N/A
4 months ago
Moon Ocean are great
Moon Ocean are great I bought a loose marquise diamond from them for the most reasonable price compared to other retailers selling the same diamond I dealt with Viktoria whose communication was awesome and provided a first class service which gave me real confidence in buying through them I would highly recommend
Keith H
6732 reviews
N/A
4 months ago
A Truly Ethical Choice
A Truly Ethical Choice with Outstanding Customer Service I recently purchased a lab-grown diamond from Moon Ocean and I couldn t be happier with my decision As someone deeply concerned about the unethical practices of the traditional diamond industry especially companies like De Beers which have a history of monopolising the market inflating prices and offering sub-par products I knew I had to choose a more ethical and sustainable option Moon Ocean surpassed all my expectations From start to finish their customer service was impeccable Viktoria the head of customer services deserves special mention as a fantastic ambassador for the company She guided me through the process with professionalism warmth and prompt communication Even when I encountered an issue with payment their live chat support resolved it quickly and kept me informed every step of the way This level of care and transparency is rare and I generally have very high expectations for customer service The packaging was beautifully presented and included a certificate of authenticity that can be independently verified The certificate matches a microscopic laser-etched serial number engraved on the diamond s edge a detail you can t see with the naked eye but that proves its authenticity Choosing a lab-grown diamond felt like the right decision for me both ethically and in terms of quality Moon Ocean delivers a product that is flawless and guilt-free making the traditional diamond industry feel archaic by comparison I cannot recommend Moon Ocean highly enough If you re looking for a sustainable ethical and high-quality alternative to mined diamonds look no further
Doyinsola Adebayo
6732 reviews
N/A
4 months ago
Oh I absolutely love my ring
Oh I absolutely love my ring Received lots of compliments The website was pretty easy to use I had a custom ring made and I must commend the process as it was incredibly seamless Took all the corrections I wanted and made adjustments in record time Would 100 recommend
Anon
6732 reviews
N/A
4 months ago
Amazing selection and service
Great selection of diamonds and amazing price Customer service is one of the best I have encountered Viktoria and Nikolay managed to deliver the diamond I purchased a week earlier than expected and on a Sunday Very happy with the purchase and service