Moonpod Reviews

Phenomenal

Absolutely in love with my moon pod Worth every penny especially in this work from home world my boyfriend uses it to work and he loves it We will need to get a second one ASAP because I m not great at sharing HA Also the customer support team is quick and extremely helpful

Had a few shipping and delivery issues

Had a few shipping and delivery issues but with the holidays and dishonest people it is understandable and out of the companies hands The customer support group mainly Chris helped me get everything resolved I finally get to use this amazing product Thanks again Chris for the great service you provided

My Super Moon pod experience

My Super Moon pod was shipped under filled and I contacted support sent pictures to confirm this was the issue and was promptly reissued a new super moon pod I am extremely happy with their handling of this matter and resolving my issue in a timely manner I am excitedly waiting for my new Super moon pod

Great customer service

Pleasant and efficient customer service Quickly answered my question and processed a price adjustment 1 hr on my Moon Pod after I forgot to enter a discount code when ordering Refreshing

Great Customer Service

I had to cancel a purchase because my mother said she would take care of it I had the best experience have it canceled and refunded Our family will be back to make the purchase again Hiyezel with customer service was so nice friendly and knowledgable She really took care of the situation professionally and in a timely manner

Great Customer Service

While ordering my Moonpod I accidentally had the incorrect shipping address due to the auto input options on my phone one email and everything was resolved Thank you for all of your assistance Mark Efficient Friendly and Detailed

Excellent Customer Support

My dad has been wanting a moonpod for sometime now I purchased one with two accessories to add to it No fault to Moonpod but when I received the items the boxes were damaged but looked for the most part all would be fine I decided to put the sleeve covers on the individual pieces The one box more damaged then the others had been opened or became opened Sleeve and packing slip were missing I sent an email to Moonpod explaining the situation Thinking that it would be days before hearing back I received an email two hours after business hours started with the issue already resolved Hands down they take the win with their superior customer service Thank you for making what I thought would NOT be so easy and turning it into a simple process Greatly appreciated Happy Holidays and keep up the great work Summer

A company you can trust

Even though I was returning their product Cyrelle from Moon Pod customer service was helpful and professional The return went without any problem I would recommend this company as they stand behind their products