Moonside Reviews

Worst Company ever They are shipping junk products from China and the delivery time is more than 5 weeks Absolutely insane Save your money don t spend it here cause not worth it

DO NOT BUY IT I ordered the lamp since August 8 and paid express shipping to this day it still does not arrive and according to the AfterShip app the package has not even been sent and the 24 hour Moonside customer service does not answer my messages at first if they did but they stopped I don t know if the product will arrive or not and I can t ask for a refund either since they don t answer me I tried to leave this same comment on the moonside page as a review but turns out that the reviews on their site are filtered so if you give a one star rating they won t publish it

Scammers Opened a clain with paypal since nothing was arriving after a month They shipped something two days before the claim was about to end the item never arrived after almost two months Their tracking says they attempted a delivery but nobody was at home which is a blatant pathetic lie Claim still opened this guys are just plain scammers avoid them They also cancel negative reviews on the website

SCAM COMPANY

SCAM DO NOT BUY They don t deliver anything and won t cancel or refund either Plus they delete all comments on instagram and their website and will blatantly ghost you when you try to ask about your shipment through email and instagram posts

I kickstarted the Moonside MagLite project which closed Sep 2023 with a project Nov 23 shipping date Since then Moonside has been very poor at communicating updates They have issued what appear to be bogus shipping notices the notices are real but the accessories and products never seem to arrive to anyone Responses to customers asking for more details receive generic responses to delay and deflect - including several cases where Moonside claim the items were signed for but the recipient never received the item and attempts to clarify what was shipped and to what address have been met with deflection In addition they now appear to be selling this product to consumers having never fulfilled their backers shipments and it is yet to be proven these new sales are actually resulting in the item being shipped There are no validated user reviews no images of backers or purchasers receiving the item in the wild It would seem it s vaporware and the company is stringing along customers far enough that they can t rescind their payments Lesson learned about whom to support with Kickstarters - but it appears Moonside MagLite is a scam DO NOT BUY

I ordered this Took forever to receive and it has a defective overheating battery which they are trying to tell me is normal They will only issue a refund if you mail back to Hong Kong at your own expense There are no shippers willing to ship an item with a defective overheating battery

Dont buy anything from them i placed an order and paid for express shipping because it takes 3-5 Word days but I have not received it after 8 days Im in Spain on vacations and today i have a flight to my city so i will loose my order because they lie with the shipping times

I ordered a a few Moonside Hex in July 2024 Till this day 14 October 2024 I have not received anything The reply AI generated message keep telling me that it s on it s way This is the second package that they are sending as they say cause the first one was lost but I think they are lying to play for time DO NOT BUY FROM THIS COMPANY You may got a package one time quickly but the next you may not be so lucky My package was 99 and I can t seem to get a hold of someone for a refund

Scam Do not buy