Mopar Reviews

Minor emergency

Minor emergency Windshield wipers just cut out I don t need a tow but I can t drive in this weather I am just a few meters from a Canadian Tire open on a Sunday The dealership doesn t open until Monday Dealing with Canadian Tire will solve the issue while calling Mopar just resulted in expensive barriers I paid over 3600 for this protection for 5 years As a result I have learned I can t trust the only dealership group in my area Don t buy this protection You will be broke and stuck

Is a 0 rating possible

If I could give it a 0 I would I cancelled my extended warranty 2 weeks after I purchased my Jeep Grand Cherokee It took me a year and over 15 phone calls to get my money back Every excuse was given Sent it to wrong address at Stellantis who is my loan company Stellantis OWNS the MOPAR company A supervisor would call me Never happened Check would have to be re-issued It has been sent Wrong Finally I was told it had been sent but it could take 15 business days for me to receive What by Pony Express It took the FULL 15 business days I will never buy from Chrysler Jeep MOPAR again And don t ever let anyone set up a loan with Stellantis

Worst customer service and most

Worst customer service and most unresponsible and unprofessional employees that have no clue of what s going on Been waiting for a refund check for my total vehicle since October 2023 We are now in March 2024 They did finally send me a check and they stopped it for no apparent reason I ve been having to call them over 35 times since they totaled my car on October 26 2023 to get my check The customer service and the representatives have no clue what day of the week it is never mind what year it is There is no professionalism and no common sense four year-old daughter daughter has more sensibility and understanding than the people that answer the phone at customer service It is pathetic that Chrysler Jeep Mopar allows this to go on a multi billion dollar company You guys are pathetic and letting these people run your company and be so unprofessional is very sad because I love my jeeps

Mopar now wants me to buy an extended

Mopar now wants me to buy an extended warranty when they would not replace a steering stabilizer bar 2 dealers because factory said it had to have more slack than what it did Bought a better grade aftermarket for 10 more stopped Al shimming Why would I buy anything extended when you set the bar so high so you don t have to warranty within your 36 000 mole warranty If be even dumber to buy from you people R W Price ps sure won t buy from Carlock jeep st tupelo Ms They will lie and tell you never been wrecked not the one I drive now and claim they can t find Carfax but will mail it never do then want to charge for front end alignment day after I bought it took it to another dealer said too much damage to frame Did they offer to trade for something else sure allowing me 10 000 less than what I have 2 days before Good peope to trade with beat anybody s price by 500 or give you 5000 Never happen This was about may 2021 on a 21 Mojave and I complained and no one listened I m done with Carlock and no more jeeps

They wont honor presold oil change and

They wont honor presold oil change and tire rotation on a totaled jeep Non transferable

Mopar was useless in dealing with the

Mopar was useless in dealing with the Jeep dealership that I repeatedly took my vehicle to for the repair of the same thing I also had to pay a higher deductible because the second time less than four months later the a c blower went out again But now I have to use the extended warranty which had a higher deductible The jeep dealership MacHaik in Ridgeland nor Mopar assumed any responsibility for the failed a c

Not honoring oil change price after purchasing the plan

I recently purchased an Essential Care Plan from Mopar com which includes two oil changes at any dealership However when I tried to book an appointment at J Star and another dealership they told me I would have to pay an additional 40 per oil change When I contacted Mopar they stated that dealerships may have different rates and couldn t help me I raised the point that I provided my VIN when purchasing the plan based on which you suggested the plan specific to my vehicle so they should be well aware of the vehicle s requirements Despite selling the plan directly on their website they were not ready to honor their rates

I had terrible experience buying from

I had terrible experience buying from Mopar I ordered the touch-up paint that they advertise on their website The picture and description of the touch-up paint that they state on their website are completely untrue from what I received they sent me a completely different paint They sent me the old touch-up paint design thin as a regular pen without an additional clear coating And on their website they advertise a completely different the touch-up paint design is all-in-1 tool for all your touch-up repairs on Chrysler Dodge Jeep Ram and Fiat vehicles The tool features an abrasive prep tip exact-color match paint and clear coat My touch-up paint what they sent me was without a clear coat Nick the seller tried to convince me that this is a new paint that is already diluted with a clear coating But the clear coat layer must be applied only after the main painting and cannot be mixing with paint together during the painting Scammers