Genuine Mopar Parts & Accessories | Mopar Online Parts
Based on authentic user experiences
dayna dahncke
6727 reviews
N/A
8 months ago
They have not sent me my order after
They have not sent me my order after 7weeks and you can not reach anyone about it So I m out 259Do not use them
Ben
6727 reviews
N/A
8 months ago
I ve ordered a trunk tray for my jeep
I ve ordered a trunk tray for my jeep wrangler and it doesn t fit I called the number listed on their website and also filed out a form online to request a return Nevertheless they told me my product that is brand new is ineligible for return because at the time I ordered this I didn t put the vin number of my Jeep I asked where was I supposed to put the VIN And they said it s in their terms and conditions that anything you order without a VIN it s ineligible for return Funny enough they were able to take my money and send me the part without my vehicle VIN but when it comes to returning this product they can t take it back because of the missing VIN n the order will never buy anything from them ever again I even escalated this to a manager that has his phone line off all the time so all you can do is to leave a voicemail and nobody will call you back Misleading business practices
raven lapointe
6727 reviews
N/A
8 months ago
Rude unprofessional poor communication false advertising
order 40753 I ordered a part that i needed overnight they have a detailed message stating it is not overnight i paid the fee of 35 with the assumption even though it said it would be here Saturday may 6th Today is saturday may 6th and my parts shipping states it will be here monday may 8th Amongst me speaking to the phone rep she said she would get the manager because i had the question as to why is it called overnight shipping she said the manager could answer i spoke with a manager who used her title as a form of tone to be rude and unassertive she mentioned no customer has ever asked her why call it overnight if that is what it does not mean i am understanding to orders being placed in front of mine but at the same time being asked if i would like my order to arrive 2-4 days if the form of shipping was changed is not helping the customer when they need the part necessary to run their vehicle
Gabrielle Blake
6727 reviews
N/A
8 months ago
Absolute worst
Absolute worst Ordered a part weeks ago Did not ship in 2-5 days No email saying there was an issue Finally got through on the phone 2 weeks ago and they said my part was scheduled for 1-16 delivery I got no email saying it shipped so I was skeptical No part arrived Tried to call over and over and can t get anyone to answer the phone Emailed them to cancel Now contacting PayPal and bank because they wasted no time taking my money
Metab Abualras
6727 reviews
N/A
8 months ago
bad experience I regret dealing with them
it was a very bad experience I had for almost three months for my order and when I received it I was shocked that they sent another item than what I requested the item they sent had a price less than half of the price of the one I ordered and they billed the full amount in addition to that I had to pay shipping customs and fees based on the bill when I contacted them regarding the mistake they made they didn t take responsibility and asked me to pay for shipping the wrong item back to them they even refused to refund the price difference between the two items
jack frost
6727 reviews
N/A
8 months ago
ordered a sway bar
ordered a sway bar was charged overnight shipping 6 weeks latter after being told it was sent ups 2-3 day shipping still have not received the part After many e-mails I would have to say they totally lied about the fact they have not even shipped the part yet Still have no Idea if they even have one No tracking number was provided even after specifically asking for it All signs this company is a scam
Heather Nelson-Bechtol
6727 reviews
N/A
8 months ago
Avoid this company
Terrible experience with this business I ordered four parts over 2 months ago As of today I have only received one item Communication is terrible You can t reach them by phone and they take about one week to answer emails Stay away from this business I m still trying to resolve getting a refund or my parts
NS
6727 reviews
N/A
8 months ago
DO NOT BUY FROM THIS SELLER
DO NOT BUY FROM THIS SELLER I ordered a part and waited two weeks for delivery Tried to contact with no response I disputed the charge with my credit card company and like magic I received a communication from the seller stating that the part is now out of stock and will not be available for 2-3 more weeks Canceled my order Shady company
Chris
6727 reviews
N/A
8 months ago
Wrong address
I ordered a thermostat for our Jeep and either I accidentally fat figured the zip code or when they had another store ship the part gave them the wrong zip code But either way it got delivered to an address that does not even exist Most of the time when you order something from a reputable place it verifies the address you put in is a real address I guess theirs does not I tried contacting the company delivering it UPS then USPS once I noticed it had the wrong city they said the address had to be changed by the company Not sure how they delivered it to an address that isn t there Needless to say once I could get ahold of MoparOnlineParts it was already delivered and they said there s nothing they could do about it DO NOT ORDER FROM THIS COMPANY
Nick
6727 reviews
N/A
8 months ago
DO NOT BUY FROM HERE
Do not buy from here Save yourself the money and hassle I bought roof crossbars for my car and they sent me a defective piece that made everything unusable Customer service refused to do anything about it and eventually stopped responding altogether Stay away from this place Poor quality parts with even worse customer service