More Reviews

Be careful what you are told

I would never use this scamming line ever again and suggest all not to either I changed over from them but even to though it s technically prepaid but en ur data finishes it makes u postpaid and u cannot change the plan before finish of month or anything even though u r ready to pay upfront Their network is rubbish went to Grampians and half the time they have no network at all so is the highway from Adelaide to Melbourne Then I bought 3GB data for 12 dollars for a day when my plan kicks back on 23 and today is 22but I cannot gift to my wife from there just for a day we have to buy data for both the phone which is 25 scammers

Before you change your mobile plan to this company you should know what company they are

Nothing wrong with the technical side of their service but when I changed my plan to start using them with the Commbank Yello offer I was told verbally and then by message that they would cancel my existing service with my current provider and was told specifically not to do so as it could interfere with the changeover I later received a confirmation message from them that my new service was active and that they had cancelled my existing service I was then charged by my old provider in full the following month and when I contacted them they had no record of any cancellation request from anyone so effectively I paid for the same service form 2 different providers When I asked More about this the attitude was effectively it was my problem and not theirs and I should try to get a refund etc from my old provider They would not even acknowledge that a mistake had been made I did contact my old provider who then gave me a better deal than More was offering so I simply cancelled with More - didn t seem to bother them at all

Terrible service

I changed my mobile plan with the Commbank Yello offer after using them for two months price was increased I still used them until the offer was over Then I was transferred my mobile plan to a new provider before the more mobile plan got finished but their website told me that no need to cancel plans until you transfer your plan so I kept my service plan until they got ready to transfer and then their service transfer was delayed until next morning Few days after they sent an email to told me to bill the next whole month of plan whatever I never use their services that s crazy I try to contact them about the issue but reply it s not their problem so I need to pay them Don t think about they are supported by Commbank and you will get a bad experience

A family member switched from Telstra a

Terrible service Requested for NBN services from them for the last week of October and has been left without Wi-Fi for 2 weeks now No updates no solutions offered from customer service except apologies and advice to wait another 48 hours Terrible service provider Has been calling them 2-3 times every day for 2 weeks just to waste half an hour every time waiting on hold and receiving same advice to wait longer No service still Deeply regret opting their service stay away if you can

Terrible Customer Service and a Ringotel App that doesn t work

A family member switched from Telstra a month ago still cannot make or receive calls internet ok Several unsuccessful attempts with More customer service their consultants have blamed everything from Telstra number is already switched over to technical issues with towers this is Sydney and phone doesnt work anywhere So I am hoping they see this and contact me as I will be contacting Telecommunications Ombudsman next

Useless company and customer service

I m a business customer and have to say the customer service from more is terrible I contacted them over 1 week ago about my plan rate which had gone up substantially after my intro 12 month rate ended I was advised to do that at sign up Customer service will contact you within 24 hrs Nothing 1 week later 2 weeks ago I raised a formal complaint through their complaints process due to ongoing struggles with their Ringotel app not working and constantly dropping out Prior to that having called 8 times and spent hrs on the phone with them trying to fix it They promise to contact you in 3 business days but nothing Our business is hurting by having our phones with More My experience with their tech support is ok but i think they may have customer service based in AU which when you get referred to them are unresponsive They moved from the Call app to Ringotel and it s been a disaster Very poorly managed transition and then on top of that to a Ringotel app that has so many bugs you can t reliably use it to run a business My advice is stay well away from More

shitty network

Useless company I do not recommend this telecom company to anyone You will have nightmares with their customer service

GO FOR IT

Very good prices amazing customer service and high-quality internet Thanks