Morganellis Reviews

AVOID this company at all costs

AVOID this company at all costs They are celebrating their 10th anniversary with all guns blazing They are a Mickey Mouse company run by a one-man band - Mark Hopewell the previous directors have resigned who does not care about the customer They are incompetent They will take all the money upfront before any installation Then the ball is in their court They left us high and dry Blamed me for not having the premisses adequately prepared for installation They dumped the lift components onto my driveway and refused to install them The actual survey was carried out only after full payment and then it was deemed not ready for installation they had 6 months before the lift was ready to do the proper survey which they stated would be 6 weeks The salesman did a few surveys who then left the company and deemed it ready for installation- when full payment was demanded Every excuse was made not to install such as health and safety structural engineer report which was rejected etc They told me to find another installer and refunded a fraction of the actual installation cost I had to pay 2 300 just to have the crates unpacked and bring the components in to protect against the weather The lift components are still sitting all around the house I still have not found an installer as they all seem to work for lift companies and not directly to the public We are elderly and cannot take the way we have been treated any longer it s been two years with no lift being installed or resolved

The only place to go for a lift in 2025

So pleased we have found Morgan Ellis Lifts as they tick every box for what we are looking for Amazing showroom and the quick response and feedback and information we received from Olivia Wilsher their Business Development Manager was outstanding Olivia not only knows the business well but was quick to find answers for us quickly and certainly assisted us in making the right choice of lift for us

100 recommend Morgan Ellis

Total experience in 2025 so different from previous reviews Gary the salesman no pressure whatsoever gave all the information I needed to make make an informed choice Elected for the Stiltz Duo Formal initial survey and installation carried out by Rob the Installer The whole process was managed by Alice from the Southend Office Back to Rob and RJ who installed the lift nothing was too much bother they went above and beyond to complete a very difficult installation 4 sets of pipes and electrics all needed moving prior to installation this was arranged by Alice and was completed prior to Installation day Rob and EJ were very professional and pleasant to deal with and handled every issue calmly and in good time Rob who was the main installer showed every good aspect of his personality and is very much an asset and represented Morgan Ellis admirably As I told Alice He is a keeper All in all I would 100 recommend Morgan Ellis as of May 2025

Exceptional Company

We re proud to collaborate with such an exceptional brand as Morgan Ellis Lifts As industry leaders in bespoke glazing solutions we at IQ Glass are highly selective about the brands we align ourselves with and Morgan Ellis continues to exceed expectations Their showroom space based at our Amersham HQ reflects the same values we stand by design excellence technical innovation and a seamless customer experience The Morgan Ellis team is not only knowledgeable and insightful but consistently puts the customer first ensuring each project is handled with care and expertise It s a pleasure working alongside a team that shares our commitment to pushing design boundaries while delivering outstanding service We look forward to many more successful projects together