Morningstar Reviews

Hopeless customer service and still locked out of my premium

I am still locked out of my premium account since the 5th August despite an active subscription running until June 2023Since January 2021 I haven t received the monthly portfolio monitor I was told me that for some reason my e mail which had worked for the last ten years now bounces back the reports I have been a premium subscriber since June 2011 In July I changed the e mail and my password in order to try to overcome this I was then after an initial period when the premium service worked for a few days the subscription was changed to the free non premium service without any explanation I have highlighted this to the customer services on a number of occasions they respond-saying it was escalated and they are working on a fix but unfortunately nothing has actually been achieved I am still locked out of the premium services I cant find any complaints policy on their web site They should have one I would like to make a formal complaint about the service you are providing and I am paying for and not receiving I am becoming frustrated and irritated by the lack of progress as nothing has actually been achieved to resolve the problems

These guys are shocking

These guys are shocking I have been receiving spam e mails from them which they acknowledge is from them with no way of unsubscribing my end They have clogged up my e mail box for over 12 weeks and they have no idea what customer service means They are complete rubbish

You literally cannot trust them

You literally cannot trust them The portfolio tracker is now just a bad joke The weight column is completely wrong I reported in May and nothing has been fixed We re talking about an inability to do a simple division calculation The premium functions are meant to give an option to sign-up but they are broken links I noticed today that the quantity column for one of my holdings is incorrect It doesn t reflect a sell transaction I added in May I ve tried again adding the transaction but still ignored Can only assume given their lack of action on reported issues that Morningstar have abandoned the portfolio tool - do not trust

Creeping loss of Function

I have used Morningstar Premium for several years and found its analytical tools very useful There has been a creeping loss of function in recent months Fund comparison capability on a chart disappeared some time ago X-Ray function disappeared over a month ago Recently I have lost all access to my Portfolio The service is rapidly becoming unusable for practical investment analysis It is a pity that this once excellent investment tool is headed this way

It s very disappointing that the

It s very disappointing that the premium UK version has fallen so short now for over 14 months Initially it was a complete loss of accurate daily equity and fund price information with the knock-on completely useless portfolio performance figures then late missing and inaccurate data for individual equities missing news on equities and most recently more frozen windows and a complete inability to access premium features at all This is a shame as the US site performs well For these reasons i cannot justify the premium package when free sites offer a mix of the same services Apparently the Canadian version of Morningstar is experiencing a similar problem

Worst financial site I have ever been

Worst financial site I have ever been on Emailed customer service numerous times to tell them that the Wide Moat filter isn t working or the Morningstar ratings filter whilst works doesn t show the stars They just offered a discount Only reason I subscribed was for the wide moat filter so pretty pointless if that isn t working Still waiting 10 days for a reply of when this simple filter issue will be fixed Waste of time

DO NOT SUBSCRIBE

Site just plain does not work Constant 404-type not found error for even the most traded securities Customer service phone number in the UK is just the HQ and they pass you on to US customer support which is a different site Utter nonsense DO NOT SUBSCRIBE

UK premier service doesn t work and hasn t for 2 years

Morningstar US is fine but the UK co uk doesn t work reliably and hasn t for 2 years Most days 80 I can see my portfolio yet when I click on a stock or when I try from other pages I just get this page cannot be displayed I have written maybe 50 emails over two years and got sometimes helpful mostly useless responses but they all end with the site not being fixed They offer 20 off the subscription sometimes - like that is going to help when you cant access it

Their UK arm performs badly

Their UK arm morningstar co uk is an unreliable site I find that I m frequently blocked from being able to access their company sites particularly their reports on companies A search can throw up an error message stating The page cannot be displayed Either the page does not exist or we have technical problems Please check the URL or try again in a short while It happens so frequently that I now have to go elsewhere to get information I need I m a Premium member but don t get appropriate help from their support to enable me to access these reports This poor performance makes me think of demanding a refund the morningstar com site which is payable separately is much better but doesn t give access to a lot of UK companies reports It s a great pity as Morningstar have in the past been a great resource