Mossboxunlimited Reviews

What a disaster - painful at best

This site is a disaster I m not sure who came up with the tech for the site as it s abysmal I am a first time user the platform itself is new and trying to search and be sent my selection Unfortunately you can t default your preference size for a search yes you can filter but the filtering is a joke as it tries to pull across all garment types This simply doesn t work Worse I prioritise a matching jacket and trousers only to be sent an oversized jacket and a shirt with some markings Takes 4 days to arrive So I return the lot Second order shipped is a better sized jacket and a coat Still no prioritised trousers - oh and by the way I m paying for this service The first shirt received a black shirt had a white stain on it and you think I might want to buy that Honestly Moss please up your game if you want this platform to survive I m pretty sure MossBoxUnlimited popped up to mop up Thread customers Thread had some serious smart AI In contrast this is sub-standard shoddy and a waste of my time I m going to give the platform another fortnight but then it s goodbye

Don t waste your money

Don t waste your money - clothes never come quickly enough you re constantly borrowing 2 items per day and wasting time going back and forth to the post office the website is horrible and doesn t notify you customer service is even worse Avoid at all costs

I ended up breaking up with my

I ended up breaking up with my boyfriend because of Moss Box s horrible customer service I know it s funny Here s the story The concept behind Moss Box sounded perfect rent clothes try them on and if you don t like them just send them back and swap them for something else I thought this would be a fantastic Valentine s Day gift for my then-boyfriend especially since he tends to wear the same black shirt and had an important interview coming up I imagined it would be a fun way for him to experiment with his style It was a Valentines gift And until now we haven t tried it because the gift card won t work we emailed I think last week of Feb It took 100 emails to get it sorted out that s what it felt like Handled by multiple people and two different departments Obviously when it got sorted out the subscription is already like halfway through so I asked if we can get the start date moved to today Obviously we have a mistake here as well We waited until end of Feb to reach out but I just thought the Gift Code was invalid because that s what the website said when we tried to use it CS said oh we can t help it s been redeemed on Feb 16 it ends March 16 Obv it was my ex s fault He made a typo on the email - GAMIL instead of GMAIL COM But I just thought CS would have been a bit more undersanding they weren t And then I realized - not only did my ex not get me anything on Valentines day he actually doesn t even care about this gift I gave him But I was just so annoyed with the lack of empathy from CS but it also made me realize - just like Moss Box s CS - I m probably the only one who cares Just another example how Customer Experience can make or break a day And for the record - I don t care about the subscription anymore I just really wanted to laugh about this ordeal because of how funny it ended

Needs major improvement

Needs major improvement - what a half-baked service It won t let you enter your size and show items in that size only - why You have to filter by chest size or waist size but even then it will show jackets or trousers with sleeves that are too long short You should be able to enter your measurements one time and only get shown items in those sizes - I m not growing longer arms any time soon There is no search function and jackets and trousers are in separate sections So if I want to rent a brown suit say and I find a nice jacket - I have to trawl through the trousers until I find the matching set Suits should be shown together as they are when you buy them or at least you should be able to search for them - not trawl through manually I couldn t find one suitable suit with trousers and jacket in my size Cancelled my free trial after one day - and I still feel ripped off Nice idea shocking application

Hygiene fail

Wore a jumper from my moss box and within an hour was itchy and had bites all over my arm Disgusting

Can t get the site to work

Can t get the site to work Google keeps blocking it stating they don t comply with Google secure browser policies

I paid for 3 months and the clothes

I paid for 3 months and the clothes only fit me once otherwise they send what they want not what you select to receive what you want you have to pay 9 moredon t spend your money And your time

Appalling rude customer service

So I signed up to this service through a free trial their website loaded this automatically After around 3 weeks nothing had been sent despite having 17 items in my wardrobe which seemed oddAt this point I d had no contact from Moss Box no messages on my account or anything nothing in the post nothing by email etc etc So I myself went to the effort of contacting them by email I was THEN told that my account was suspended because of suspicious activity It turns out because my postcode matched with another account that had also had a free trial previously At no point was I contacted by Moss Box to address the issue I suspect once my trial had finished I d have continued receiving nothing from them but with the added bonus of paying for it I ve since been contacted by them to say you re welcome to continue with our service as a paid subscriber Lol Absolutely do not sign up to this service There s 10 reviews so far and 9 of them are one star Thats completely accurate Their shops and website are pretty good but this particular service is not remotely fit for purpose Dont waste your money

My experience with MossBox has been great

I ve been using MossBox for over a year now and I have had a great experience with it At the start I ignorantly just got the 1 box of 2 items but realised that if you return item on the site as soon as it s on its way to you it will trigger a new box being prepared and will send you 2 more so you end up with 4 items at a time This is useful for holidays or if you need a 3 piece outfit such as shirt trousers and jacket for a wedding