MG, Triumph, Austin Healey, Jaguar Parts & Accessories | Moss Motors
Based on authentic user experiences
Andr Lapointe
6732 reviews
N/A
8 months ago
Arrogant sales staff
Arrogant sales staff no customer service
Richard Cooke
6732 reviews
N/A
8 months ago
I have ordered over 2000 dollars worth
I have ordered over 2000 dollars worth of parts to complete my 1960 mga trim rubber kits lights parts to rebuild my windshield frame I have not yet had a piece go on the car that has not had to be modified in some way shape or form I have had to rebuild old used parts because new ones from moss just will not fit I bought the windshield frame mounted mirror kit only to find the main part of the kit the bracket aims the mirror mount so 95 of your upward mirror adjustment is used just to see the back of the car they could have angled the bolt holes to actually aim the mirror bracket straight back The upper corner brackets look beautiful but are much to thick to fit inside the frame and the pins for the top are a full 1 4 to short I ve compared them to 4 sets of oem brackets and only 1 of the side bolts even came close to fitting in the original holes I would suggest moss deliver these parts the right thickness to fit the frame with the right pin length for the front top bow and just drill the top frame holes and leave the side holes to be drilled and taped by the end user The handles windshield support brackets had to be heavily reworked where they mount to the windshield as a proper windshield assembly screw would not even pass through the holes provided the bolt centers on the brackets just barely allowed me to mount the bracket rather than allowing for adjustment as the original brackets do I know these cars are old and not built with cnc equipment but when I compare old parts from several cars know to be original those parts are all very similar and not even close to the new moss parts the rubber parts are almost all oversized except the taillight plinth pads which are actually to narrow and poorly finished on the edges moulding flash all around I am not a first time builder but have had over 160 cars at least 40 of which where full ground up restos Moss has a great opportunity to make these cars that they supply parts for beautiful and functional and fun to work on they just need to provide the customer with quality parts that fit Richard Cooke
Andr Lapointe
6732 reviews
N/A
8 months ago
Worst customer service ever
Worst customer service ever Shop anywhere but Moss Motors
Stephen Oldfield
6732 reviews
N/A
8 months ago
I sold my car to mossgate motors on the
I sold my car to mossgate motors on the the 15 march 2023 the sale no problem but since then I have received many parking tickets I tried to contact them with to find out why I am receiving them because I am getting chase by a debt recovery company this should not happen in the paperwork was done write
Ira
6732 reviews
N/A
8 months ago
9 00
Shippng cost is ridiculous and slow 9 00 for a drain plug and then shipped ground saver I would expect for that price I would get over night It s been 3 days and all the mail updates say label has been created not even mailed yet I would go else where if they had this plug
Lee Ladyga
6732 reviews
N/A
8 months ago
Their shipping prices are ridiculous
Their shipping prices are ridiculous I have purchased a few products from them and the shipping for a 20 part that is small and plastic was 24 They claimed it s because I live in Hawaii I ship items back to the mainland and it doesn t come close to 24
gary beck
6732 reviews
N/A
8 months ago
Their parts catalog shows the part I
Their parts catalog shows the part I needed and ordered Very small part weighing 7 ounces cost 24 00 shipping The part was NOT what was pictured in the catalog but had the right part Cust service said would look into it but never got back to me in 3 days When I called they seemed annoyed that I was following up Told me to ship the part back at MY expense Told them I will not pay to ship back THEIR mistake They said then too bad No way to talk to anyone in charge They corner the market on old car parts so they just don t care Will order from another company in England from now on
John Dziegelewski
6732 reviews
N/A
8 months ago
Moss has a terrible customer service
Moss has a terrible customer service I recently bought a new rack and pinion for my 80 mgb and when I opened the box the part was defective and unsafe to install I called and explained the problem expecting to get a return label and they have been giving me the run around and no return label they have no concern for customers safety or satisfaction They are a terrible company and I suggest never doing business with them they suck go to amazon or rock auto
Larry Thomas
6732 reviews
N/A
8 months ago
Customer service is terrible
Customer service is terrible They re great if you re buying but have a problem snd there s always someone else they have to speak to to resolve an issue Customers expect better service these days
schmitty
6732 reviews
N/A
8 months ago
I ve been a customer of Moss for over
I ve been a customer of Moss for over 30 years but I think I m done Every order I ve made in the last couple years has some kind of problem Wrong part overcharged mistake in the address etc When they owe me money due to their mistakes I have to call over and over to remind them