Motability Scheme | Lease a car, WAV, scooter or wheelchair
Based on authentic user experiences
Uinseann OBriain
6731 reviews
N/A
9 months ago
How customer service should always be
I m writing this review for a friend of mine who doesn t have a Trustpilot account My friend had to phone Motability and asked me to sit in in case she forgot to mention anything relevant The Motability rep Holly answered the call introduced herself by name and then listened without interruption while my friend lengthily explained the problem she was having with her service agent She then outlined all my friend s options which ranged from the charity providing a taxi if my friend required it due to being let down to ditching the current contract with the dealership moving to another dealership and getting a brand new car she s close to extending her lease They arrived at the best option to resolve the immediate issue and put it into place It was a lesson in how customer service should be done and it was refreshing to see
Catherine Chester
6731 reviews
N/A
9 months ago
I was really happy with how helpful
I was really happy with how helpful Andrew was who dealt with my query about my motabilty car he explained everything and set something in place for me to contact them back at a later date
Michelle
6731 reviews
N/A
9 months ago
Excellent
I liased with Andrew via messenger He answered promptly Gave me all the relevant information requested regarding a BP Pulse card and other charging stations I cannot fault the conversation in anyway
Brian Smith
6731 reviews
N/A
9 months ago
Motability
Motability service scheme Is probably one of the best schemes I have joined They act so quickly On helping you in any way they can They are polite a scheme I would encourage anyone to join Thank you Motability
Jedi Xon
6731 reviews
N/A
9 months ago
The agent on the live chat Lauren was
The agent on the live chat Lauren was really helpful She took in all my requests professionally and asked relevant additional questions to make sure she fully understood what I needed
Darren Church
6731 reviews
N/A
9 months ago
Great service from the very start
Great service from the very start wasn t rushed atall I did all my application for my 1st car online very easy acceptance process I then chose my car which I recieved in 13 days Not 1 problem from start to finish Thankyou all
Malcolm Wood
6731 reviews
N/A
9 months ago
Honda ZRV good car for hand control users
I have bought a Honda ZRV via the scheme It is a great car Comfortable to drive and simple to use eg lots of automation meaning no distraction from using hand controls
Rose Merry
6731 reviews
N/A
9 months ago
I recently received a new car but after
I recently received a new car but after trying to get used to it was finding it was not at all suitable we contacted mobility who have been amazing they have arrange for the lease to end early and told me I can go ahead and find a more suitable car for my needs Very greatful and happy with the wonderful service
Robert M Rae
6731 reviews
N/A
9 months ago
Chatting with Andrew was easy
Chatting with Andrew was easy he knew exactly what I was asking about and gave me some great advice We even had time for a little lighthearted humour -
Miss T
6731 reviews
N/A
9 months ago
Sean on live chat was extremely helpful
Sean on live chat was extremely helpful and friendly and was very quick and efficient in solving my issue He took his time to explain things and gave me time to make my decision about my lease