Motelamiio Reviews

Never received back money after cancellation

I canceled my order but never received back my money I have emailed them 3 times but no reply Order number 404647

SCAM BAD HELP SERVICE

I cant Belive It I have done a order of 50 euro on the site and when It doest arrived i text for help and they sad that the order doesnt exist but i have spend 50 euros on It so magic they take my Money and nothing

Good product terrible service

Wish I could give less than a star It s been over a month and I have NO REFUND I have emailed multiple times with no reply I am out 415 after having received countless broken dishes in my order This service is appalling

Absolutely terrible customer service

Absolutely terrible customer service After a long delay shipping I then received the item Got in touch with customer service and didn t hear anything for one week Was told to return the items and reorder insisting I pay for shipping again The issue still hasn t been resolved they are now just ignoring me Quality of the product is also no where near as good as it used to be

Smashed Delivery Terrible Customer Service

After long delivery delays my order finally arrived It was immediately obvious that the oder was not going to be in good condition as it was shipped in an inappropriately large weak box Sure enough upon opening about half the items were completely smashed They were so poorly wrapped that this was no surprise Now to try get a refund Despite having the whole website in English the support emails and forms only seem to be in German Wish me luck as I received no reply when enquiring about the weeks long delivery delays

Never received refund

Have returned my order yet never received the refund Order number 428780

Had to pay for item I send back because it was broken

I bought two cup and paid through Klarna One of them came damaged so I send it back Motel a Miio customer service said that I can order new one but didn t refound my money Eventually they said they send it and gave me tracking number but it s been a month and the package status is not changing I ended up paying for two cups and have just one worst customer service ever

Worst Customer Service

Worst Customer Service Support ive ever experienced I will never purchase there anything ever again

B- quality plates and extremely bad customer service

After a big delay products finally arrived Well wrapped nothing broken But almost all plates 6 dinner and 6 breakfast plates were clearly of B-QUALITY Painting had gone wrong with missing paint stripes big circles in middle nothing like pictures on website or plates in shop and little black dots everywhere I don t mind it if handmade plates are different in shape and quality but these FAULTY plates should have been disapproved for sending to customers who pay the full price I feel totally RIPPED OFF And then the drama happened trying to get in contact with customer service It takes them a week to reply to emails And I needed a few emails to get to an end result so we are about 6 weeks further And now I have to send it back at own costs and because the box is bigger than most companies allow I have to pay 50 - And then I still have nothing Absolutely ridiculous Never again