Motobuys Reviews

Tried to order a part for an atv that I

Tried to order a part for an atv that I bought from motobuys spoke with Charlie said he will call me in a couple of days it been 3 weeks and I have left several messages and email just like they ask for a faster response but no one will ever return a call or email like alot of reviews say I can t ride it due to the part I need is for the rear brake that vibrated off Wasted my money with this company Don t say you will return calls and never do Stay away from MOTOBUYS If you ever need anything they won t return a call they have your money already Terrible customer service

Terrible service

Terrible service Carlos was nice on the phone but can t get hold of anyone since I paid them for my scotter I was to give them the vin number so I could get a title I have phoned texted emailed them to no a Vail My step to file for a lost title through DmV In Texas and have them investigated for bad business This company doesn t deserve to function and disappoint people with Thier LIES

HORRIBLE HORRIBLE customer service

HORRIBLE HORRIBLE customer service The guy on the phone Bob Johnson stated he was the head honcho then proceeded to yell curse and was beyond BEYOND rude and condensing when I inquired about my refund Then he hung up on me I feel like this company is a scam

Customer Service is Nonexistent

Customer Service is Nonexistent DO NOT ORDER FROM THESE GUYS BUYER BEWARE Worst ever will not answer phone text or email Sent me a Mini bike with flat tire that had a 1 inch slash in it Parts hanging off it it will only run with full choke on JUNK Paid in full up front so they could care less about you or your problems after the sale Nice unit if you re looking for something to work on I d of bought a used one if I was looking for a winter project JUNK Hope someone reads this before they wast their money with these Shysters SCAM ALERT

Claimed to have product in stock but didn t

I purchased a gift for a friend a few days ago I figured it was plenty of time to still be able to deliver it on time for the holidays They claimed to have had the item in stock and even took my money only to find out that they actually didn t have it in stock It is extremely disheartening to find out that companies like MotoBuys claim to have things available when they actually do not preying on the unsuspecting consumer By the time I was aware that the product was NOT actually available it was too late to purchase it again and have it delivered on time for Christmas Thanks MotoBuys you just ruined Christmas for one unlucky friend of mine

Motobuys com rips people off

I spent 3 000 on a Cazador gocart utv from Motobuys in March 2015 The unit was delivered and has been in the shop twice since then for loss of power and other issues When I called the company they told me I was lying and I had buyers remorse I asked for a refund four times and they still have not made it right They do not stand behind their products and are the WORST company I have ever dealt with Instead of giving me a refund they insist on having a conference call to disparage me

Ordered an atv for my nephew for

Ordered an atv for my nephew for Christmas It arrived with a defective transmission Was hoping to get it resolved before Christmas But here i am 3 months later with a 1400 pos I tried to get help for 2 months by phone calls emails texts and got no where After 2 months of trying to get things resolved and getting no where i contacted PayPal and opend a dispute Then suddenly the phone rings and motobuys was more concerned with pressureing me to close the case then actually helping PayPal s idea of buyer protection is telling me to just mail it back and you will get a full refund Problem is it will cost me 1 147 to ship it back And paypal doesnt understand why thats a problem and thinks its equally fair to me the buyer and the seller So if you want to get screwed use PayPal and buy an atv from Motobuys

No customer support whatsoever even for defective products

Ordered December 6th received December 22nd opened December 25th and the right front wheel sheared off on December 26th This could be a defective product and I can live with that what I can t deal with is the lack of customer support I contacted them December 6th received a response after multiple follow up emails and calls the week of January 6th The follow up did not address my concern and asked me to re-send the info I d already sent Another 10 days passed during which time I called and emailed a bunch of times and I as told to talk to tech support Tech support seemed to have no idea what was going on even though I provided all the info to Motobuys multiple times As of this writing I m still waiting to hear back it is January 19th There are other retailers for these products don t use Motobuys

Houston we have a problem

Received our order by surprise because tracking information was never given I had emailed and called for update on order but never received reply it just showed up Order was unpacked and instructions follow but Go Kart would not start called and email sent same day Seriously bad communication after 5 email 4 calls leaving two messages they don t answer the phones all calls was direct to voicemail Finally a Tech did call after as 6 day after delivery of Go Kart said they re very busy but helpful to send replacement parts So far new parts are being sent but we have to do the labor Well we have a working Go Kart Stay tuned UPDATE - 6 29 and Go Kart still doesn t run New carb same problem doesn t run New Go Kart that you can t use Over 10 emails 7 calls and spoke with Tech once They stink at returning calls or email

Save your money and buy somewhere else

Save your money and buy somewhere else My grandkids got 20 minutes of riding on m8ni XRX and sprocket damaged and chain won t stay on Found out it was never put together correctly Can t get anyone to return calls No tech support Sent me parts but no instructions on how to fix Why am I fixing this