Motohaus Reviews

Very helpful and friendly

Very helpful and friendly Superb quality SW Motech products for motorcycles Emailed me links to find the exact products and they arrived next day

Excellent experience

Excellent experience with these guys good communication and the item I bought fits perfectly

Poor customer service

Ordered SW Motech Trax Adv panniers from the sw-motech co uk website Motohaus Powersports are the UK distributors The order was delayed due not having stock in the UK and I had to wait for it to arrive from Germany Every time I asked for an update on my order I was told that they have taken delivery and it is being scanned in to the warehouse My order will be out in the next 48 hours This continued for 2 weeks after which I cancelled the order Why I was being lied to by the Motohaus customer service team I don t know Why not just tell me the truth and say we have no idea when you will get your order Promises that can t be fulfilled just makes the experience awefull

Don t shop here

This company has some great people but their systems are rubbish How is it possible to order a tank bag then order a tablet drybag to fit it and tank bag is undeliverable because it has been discontinued and drybag is sent Refund procedure is like building a nuclear power plant for 18 Buy from somewhere else like Sportsbike Shop

SENA SC2 REVIEW WEAK AND EASILY BROKEN

SENA SC2 REVIEW WEAK AND EASILY BROKENSena sc2 BROKEN WARRANTY REFUSED - POOR CUSTOMER SERVICETwo week old Sena sc2 was intermittent working after helmet was dropped so so gently onto it s visor from maybe 12 inches height Helmet is fine apart from visor The comms unit switched on and worked afterwards The following day it didnt Performed the reset procedure and eventually after several attempts it turned on and works Turned it off got the bike ready and changed into my riding gear and it wouldn t turn on again These guys do not stand by their product and refuse to warranty it Every excuse not to replace it under warranty Reflects very badly on Sena the product you distribute See you in court guys Comms system should not fail like this

Absolutely shocking customer service

Absolutely shocking customer service having just spent over 600 on SW Motech luggage i will be reporting you to the manufacture as your clearly doing there brand serious damage Never buy from these again

Avoid this company at all costs

Avoid this company at all costs Not only are their product descriptions miss leading but the returns and refund procedures are a joke I ordered a SW micro tank bag where the tank bracket was faulty so they made me purchase another bracket which i did and was sent only the bracket and some fixing screws I was then made to fill in an online form which took me twenty minutes and was told to wait for a returns number which would be sent via email this was to be written on the package before i could send the bracket back to them I waited a week before they finally sent the number Now they state that there are parts missing from the bracket even though they only sent the bracket The tank bag lid flys up at speed so i am sending the whole thing back They state that the bag is only rated to 80mph but that information is not highlighted in their online product description otherwise i would of never purchased the bag in the first place Absolute nightmare

I have spoken to the team at Motohaus a

I have spoken to the team at Motohaus a number of times seeking advice on buying a Keis jacket and accessories Every time I have spoken to the team they have been more than helpful offering some great advice Thank you