Used cars for sale in Bolton & Wigan: MotorClass Premium Vehicles
Based on authentic user experiences
Andy Fardell
6731 reviews
N/A
8 months ago
Welcome to none existent communication
Where shall I start A couple of weeks ago I phoned up on a Tuesday morning to book a Sunday appointment as I m 145 miles away and was visiting friends as its only pre bookings was told someone would contact me during the day 5 30pm still no call so I call back same gentleman answered and said sorry I ll chase it up gave him my email and phone number didn t hear anything all week so Saturday comes thought Ill leave it till about 1 ish calls then and guys said oh we ve not got you down but its not a problem ok i said 5 mins later he calls me back and says which one was it as they had two hahaha ok I told him Sunday comes I m waiting in the showroom I get completely blanked no I ll be with you in a minute another lady customer walks in standing near me also waiting sale guy comes out and goes straight to her and says how can I help again I was blanked she very kindly says I think this chap was first So the car youve had it since March it was filthy not even washed unlike I dare say most of the others it was like an ugly duckling but I did like the car was given a fair offer price for mine so I m stopping in Manchester for a few days so on Tuesday I pop back into the showroom find the car show my friend and we both agree if we can get it for a 1k less then its a done deal car still hadn t been washed 31k car this is anyhow guy says he ll speak again to his manager and call me back the next day that was 9 days ago and still no call So I email Alex on Tuesday asking if he d had chance to speak still no reply from him 4 days later My friend called them yesterday on my behalf their reply once someone actually answers the phone was they would call me today Friday at 20 32 Im still waiting and the car is still for sale Guy s what you playing at I see from another review that they were treated similar no one answers the phone your follow up stinks and its another sale you ve lost I ve had an email from Leo in Audi Harrogate today pointing out a car that s just arrived in the group thought it might interest me we ve not spoke for 6 7 weeks and he still remembered that s proper customer service I suggest you contact him and see how its done if you want your business to survive
Sue
6731 reviews
N/A
8 months ago
Avoid Time wasters
After contacting Matt at this garage for details about a car and a viewing he seemed very vague to disclose any details Despite arranging to view the car with Matt and a 5 hour round trip when we arrived at the garage the car was no where to be seen We were told by Matt that his Dad the accounts manager at the garage was out driving the car to an emergency foot operation appointment We were told to wait and he said he would go and get the car We waited half an hour and he turned up in the car which was absolutely pitted with dirt both inside and out and had several deep scratches and marks When I asked why wasn t the car at the garage and prepped ready when they knew I was coming to view it Matt got defensive and replied It was an emergency appointment There are several other cars his Dad could have used in the garage I can only describe the customer service from this garage as diabolical To travel this far and to be met with this shocking service with not even an apology from Matt is ridiculous Considering we had travelled there with intentions of purchasing the car the state of it was embarrassing The garage must have a good turnover to be able to afford to lose 26 000 within 30 minutes A total waste of a days holiday off work and 70 in fuel Don t waste your time with this garage
Ryan Byrne
6731 reviews
N/A
8 months ago
Terrible company
Having bought 2 cars from these px the first 1 then 2 months later received speeding fines parking fines after numerous emails with Alex it s my fault he states absolutely disgusting especially when both cars were bought cash and alloys were not refurbished etc and the sales rep dealing with it apparently left in bad terms and they would not do the jobs on the vehicle which were agreed never buy from these ever again
Melanie
6731 reviews
N/A
8 months ago
First class from Motorclass
Very easy to deal with Motorclass from start to finish with Dane Lovely selection of cars reasonably priced Loving our new car Would definitely use again
andrew allsop
6731 reviews
N/A
8 months ago
Bought an M4 off Callum at Wigan motor
Bought an M4 off Callum at Wigan motor class gave me a good trade in price for my golf r kept me informed every day until pick real easy smooth experience very recommended Callum was great
Scott
6731 reviews
N/A
8 months ago
Bought a car from Callum at Wigan
Bought a car from Callum at Wigan Store Very professional service Made me feel very welcome and it was a quick and easy process thanks to his hard work Highly Recommended
Mark C
6731 reviews
N/A
8 months ago
Above beyond service from Callum
Above beyond service from Callum ready in time agreed at purchase and then additional work done to further improve the car and deliver on time Delighted with the service but more importantly my well prepared new drive
Zain Hussain
6731 reviews
N/A
8 months ago
Callum at Motorclass
Callum at Motorclass Great lad easy to deal with and gave regular updates with the car
jamie lancaster
6731 reviews
N/A
8 months ago
Recently purchased a vehicle from
Recently purchased a vehicle from Callum and he provided nothing but the best customer service Callum ensured the vehicle underwent thorough checks including replacing all the tires with new ones and fitting new front brakes Callum also ensured the vehicle had a new MOT and a full service carried out I would highly recommend Motor Class to anyone looking at purchasing a car
Miguel Angelo Silva
6731 reviews
N/A
8 months ago
Craig at MotorClass
Contact Motorclass and spoke to Craig over the phone then had the pleasure to meeting him and wow what a salesman and person Fantastic customer service from Craig was so helpful and so informative allowing me to comfortably ask questions Very helpful when i needed enquiries Bought a fantastic car and offered me a great advice and service he was so amazing I can t thank you enough and would highly recommend Motorclass if you are thinking about buying a car make sure you speak to Craig at MotorClass Thank you Craig