Motorhouse-beds Reviews

Sold a car to Motorhouse Beds

Sold a car to Motorhouse Beds 4 weeks later got speeding ticket and parking penalty on this car thats happened 2 weeks after sold Tried to contact them no answer Bad reputation company Irresponsible Avoid Avoid Avoid

After 2 months NO satisfactory explanation

Two months have passed and we are yet to receive an adequate response regarding a car purchased from this garage Throughout this period their proposed solutions to the issues have been wholly inappropriate They suggested switching us to a new warranty provider expecting us to claim for pre-existing faults that should be the dealer s responsibility prior to the sale a practice that undoubtedly contributes to rising insurance premiums We opted to purchase our own warranty service the car and replace the battery at our expense The repair costs quoted by a main dealer exceed 4000 while a specialist quoted 1500 Despite agreeing on a settlement weeks ago they have not paid anything It is concerning that the garage does not inspect cars before delivery relying solely on an MOT as a safety indicator even if it is months old Without a thorough safety check and official sign-off before delivery it is only a matter of time before a serious accident occurs The car was supposed to have been serviced but it was untouched If you consider buying from this place insist on receipts for any repair or service work to verify its completion Despite their soothing tones do not trust their words they show no genuine concern or they would not conduct business this way While everyone deserves to earn a living it should not come at the risk of serious injury or financial loss to others My advice is to steer clear Even one star is too generous

NEVER AGAIN

NEVER AGAIN Paid in full as I needed a car quickly for my job Nearly two months later Told car needed a new part asked to speak to Managing Director 6 times prevented from doing so by the sales person Given a delivery date several times that never happened Eventually given a courtesy car that broke down Told it was my fault because I had put in the wrong fuel I said I hadn t had it long enough to put fuel in it When I eventually told the sales person I no longer wanted the car and wanted a full refund was told it s on its way to be delivered It was evident no new part had been fixed or apparently required so not true car had dents and a cracked wheel cover and to top it all an additional 1 600 miles on the clock So all the time I was waiting for my car and lost my job because I didn t have a car someone else was using the car I had paid for Told them to collect it as I wanted my money back more delays and collections that never happened Two cars on my driveway I couldn t drive Repeatedly had to threaten legal action until eventually I got a refund after almost 2 months of them having my cash NEVER AGAIN

Would give zero stars if possible

Avoid Motorhouse Beds at all costs This is by far the worst customer service experience I ve ever had After purchasing a vehicle and relying on their warranty I encountered serious issues almost immediately When I reached out for assistance my calls and emails were ignored and the salesman who was so attentive at the time of purchase seemed to have vanished Every attempt to get help or for them to honor their warranty was met with complete disregard It s clear that once they have your money they could care less about the customer The lack of accountability and basic customer care is shocking and I wouldn t recommend this place to my worst enemy If you re considering buying from here think twice This is a business that has no respect for their customers and no integrity to stand by their word

Where to start First hour after

Where to start First hour after getting the car engine management light comes on I have to take it back the next day and mention about the noises when going over speed bumps Alex told me he would sort it all 3 days go by with little to no communication finally car is dropped back to me at 18 30pm no EML light however I m told no issues with suspension or drop link remember this line for later Next morning noises are still there and now cruise control coming up with error and stop start not working tried to send me to warranty so I argued and took the car back to Alex who gave me one of the cars for sale as a courtesy car they had the car a little under 2 weeks without it moving much as had tracker on the car to show it hasn t been taken anywhere other than driving it around stacking up the miles Finally after not responding to me and telling me it was at a specialist never went I went there to collect the car telling me it s all been sorted Finally I thought What a fool I was Got to Motorhouse and car is presented with 2 flat tyres offered to pay for the repair or replacement however he never paid for anything Someone was also meant to come to our house to repair the drivers seat never happened Anyway 2 days pass and shock the cruise control system error comes up again and now Alex isn t responding to my messages I call and told he s busy My wife driving round with my 2 small children in the car which Motorhouse knew was not safe for the road and didn t want to tell me this The truth is the drop link had completely come out it s joint and lodged itself in another component there was multiple system errors for the brakes cruise control The suspension near on collapsing but never said a word letting my wife drive off with a 3 and 4 year old knowing it could go at any time and potentially cause a fatal accident Lodged a complaint on the 8th April 2024 and after months of back and forth and taking it to the ombudsman now 31 10 2024 the car is finally collected and taken away over 1000 out of pocket through payments that I don t get back supplying dealer lied about the mileage on the sale making it look like we d done 1597 miles in 12 days of actually having the car 3 different people looking at the car to get quotes to fix with an eye watering 3589 And could still be further costs if we went ahead Motorhouse was happy to fix the drop link and egr valve how nice but the breaks and full suspension nah and the system errors with the cruise control and brake system we ll leave that Motorhouse sell good but as the dealership hasn t responded or spoken to me since 4 4 24 telling me they d send over a receipt that never appeared I have to be open and honest and hopefully save someone their money or maybe even their life with the dangerous cars that they re selling BE SAFE AVOID AT ALL COSTS

STAY AWAY

Please don t just rely on Google reviews I found TrustPilot insightful We visited MotorHouse on 03 11 24 after seeing the car on AutoTrader On inspection there was a minor issue with the fuel cap We played around with it for 10 mins the sales guy too I finally managed to find a knack of how to open it still an issue We were also told there was only 1 key which was in fact wrong I collected the car on 06 11 24 I had a 30 min drive home during noticed the engine management light was on Once home my husband took a look called MH straight away They assured us that it was likely because the service had just been done that it would go out My husband knew this could be the case The next day the light had gone out but I noticed the car was making a sort of clicking clunking noise when going round corners My husband took it for a test drive immediately came back confirmed that it was either the drive shaft or CV Joints 09 11 24 we made our way back over to MH They said the car would go to a garage in MK We got into the courtesy car began to make our way home It wasn t until we were 10 mins down the road we realised that the car was running on fumes the tyre pressure warning light had come on Brilliant We actually ended up behind our car that was being driven to MK When we saw the driver turn off towards Newport Pagnell we thought we d follow so we knew where the car was going to be But the driver of our car didn t go to a garage he turned around on a roundabout pulled up in a layby in an industrial estate In hindsight we should have stopped asked what he was doing where he was going it was our car after all however we took it as genuine that perhaps he d stopped to make a call Something niggled so I decided to email MH to ask where my car was being worked on They ignored 2 emails and were unhelpful on the phone 12 11 24 am my husband called for an update was told someone would call him back in 30mins After no call back I called them back at 3 30pm was told that the driveshaft was being replaced I asked what garage it was at was put on hold for then told that someone deliver the car to us 14 11 24 the car was delivered at 6pm I moved the car to the drive noticed the radio was off I put it on thought it sounded very quiet far away My husband came home asked if I d driven the car I hadn t but did say that I thought the radio sounded different He went to investigate within 60 seconds found the problem Someone had blown our drivers door Bose speaker Not only had they blown it they had gone out of their way to move the fader to the back of the car SNEAKY My husband took the car for a spin round the block to realise the car still had noise coming from the driveshaft it was quieter but still there He got straight on the phone He didn t get a chance to mention the driveshaft still being noisy because Alex had the cheek to say that it was our word against theirs We forgot to mention that when the car was dropped off to us an invoice for Electronic repairs for our car was found on the passenger seat Coincidence There was also a Galaxy chocolate bar wrapper in the door poor After some toing froing it was agreed MH would replace the speaker for a 2nd hand one from eBay My husband had already made up his mind that MH were not laying a finger on our car again told them that the speaker was to be delivered to our home I was promised the speaker would be delivered on 16 12 24 it never turned up The replacement was finally delivered on 04 01 25 only for it to be wrong We specifically stated that it was the drivers door speaker this was reiterated during a phonecall with Sam on 31 12 24 We messaged straight away with a picture of the incorrect speaker received a response that someone would get back to us on Monday No repsonse 3 more messages calls before finally getting a reply with another excuse 28 01 25 - no speaker I m restricted on words so there s a lot left out What absolute phonies

Again what a rip off

Again what a rip off Bought a Porsche 991 turbo ok for a few months then no boost I took it to an independent and the price for repair is about 5k So contacted Alex about the issue and the warranty that was given after calling the warranty company no reff of that regg so lying about a none existent warranty So we contacted our litigation barrister and he asked for the warranty company and the case no to the apparent claim nothing back from motor house so on his advice as they haven t offered a repair under the consumer rights act I can pay for the repair and invoice them the amount along with a STATUARY DEMAND this is a no cost application for payment so every one look into it as it gives them 21 days to pay other wise you can wind up there company so bankrupt them if it s not paid

AVOID like the plague false documents and untrustworthy sellers

Bought a Nissan navara and had to pay for delivery due to being some distance away First the truck didn t turn up on the day arranged for delivery and then when the truck was delivered a week later it was driven to me and not on a transporter as I had paid for The truck had no fuel and driver and his wife had to be driven to the train station as they had no way to get there I was promised to be given compensation for delivery charges fuel and also transport I had to pay for when they left me a whole week waiting for the truck to arrive Very quickly a squeak started and an oil leak and mark up the doors from previous vinyls that had been removed I contacted Motorhouse and was told they would send someone to pick the car up drive it down for repair and back I refused this option as it would add on 100s of miles I wanted to take it to the local garage and they agreed but again I ended up paying the bill I also had to pay for extensive body work to remove the glue from the paintwork as any dirt would highlight this When going through the documents for the truck there were 2 false documents I actually contacted the companies where the work had been done and they confirmed this but then there were also documents from Motorhouse with the same work being invoices at a greater price Who would do 2 services with 3 miles difference on the clocks I also questioned the MOT and put it into my local garage for a full check as I felt uneasy putting my children in the truck I spent so much time and stress getting this vehicle and trying to sort out the issues I was promised over and over again to have refunds and things paid for and this never happened I would urge anyone to stay away from these cowboys and spend your money elsewhere The finance company I used have even removed them from their trusted seller system as they couldn t believe the difficulties that arose

Less than 1 if I could awful customer

Less than 1 if I could awful customer service when things went wrong they tried to blame us they do not check recalls from manufacturers promise you evreything we had over 6 months without the car waiting for them to decided what to do we were having to pay to use another car and pay for this one while they dragged their feet hoping we would go away while I had to fight to get us a fair outcome in the end we handed the broken car back never again would I go near to them