Mou-online Reviews

DO NOT ORDER FROM MOU-ONLINE COM

DO NOT ORDER FROM MOU-ONLINE COM unless you are absolutely sure that the boots shoes will suit you They do NOT pay the return and the return to ITALY from the UK is a nightmare I paid 15 for the return postage and sent with the trucking service to the destination more then 2 weeks ago The last tracking info was 1 week ago that the item has arrived to some Italian post depot Since then no more movements I have now to truck the parcel and not even sure whether I will ever see my 160 back - very disappointing

NEVER BUY FROM THESE SCAMMERS

NEVER BUY FROM THESE SCAMMERS Boots came looking like they had been worn for 10 years Called to start return and they informed me I had to pay to get this HUGE box ordered 3 pairs boots shipped back to Italy not even here in the UK Argued over the phone when the sales rep had the audacity to tell me that I should read every single word on a website before ordering TRASH COMPANY WORST CUSTOMER SERVICE and now i see other people s returns have been refused I m very worried as this is over 500 worth of shoes

So wish I had read the reviews here

So wish I had read the reviews here before ordering Echoing what everyone else has said Company is based in Italy They ignored all emails I sent so you will have to call customer services and pay the cost of the international call You have to pay for a courier to Italy for returns Cheap soles that will last no time at all AVOID

Just don t buy from that company

Just don t buy from that company Worst ever customer support If you want to make a return good luck

So bad

So bad I got a pair of their boots through free people and loved them and wanted a pair of shoes too so I ordered direct from mou The shoes were so uncomfortable I couldn t wear them The soles were hard inside with a hard ridge that gave me blisters Why They had one job- comfort- and they were the most uncomfortable shoes ever They gave me the run around about returns before finally sending me a link to ups to create a label I asked for an address to put on the label They wrote back and said I have to create the label they can t do it for me and I have to pay for it myself I said that s fine I know but I need you to tell me the address This happened 3x before they sent me this response I thought it was funny but also exasperating Drane Mou 27 Mar 2025 09 36 CET In our previous email we explained step-by-step how to create your free return label However since you encountered difficulties we have taken care of it for you Anyway a month later I m still awaiting my refund