Mountainwarehouse Reviews

Impressed with the sevice

I shopped here for the first time in Ashbourne and was impressed by the products and the staff Esta who help me on my return to the shop for an exchange was very helpful indeed This is a great shop with good products and very nice staff Well done

Very impressed with customer service of

Very impressed with customer service of Weymouth branch especially the manager John who went above and beyond to ensure my daughter got her favourite shoes sent to our home branch

Well done Ciaran manager of the Perth store

We have been purchasers of Mountain Warehouse products for a number of years We visit a variety of stores in our locality regularly We have found a huge difference in the operation of the Perth store since Ciaran became the manager The layout is much improved and the whole atmosphere is much more welcoming The current online ordering system whilst necessary during the pandemic has recently left a lot to be desired There is confusion for the customer where items may have a slightly different description code and even price and yet when they arrive they are basically the same item On a recent order a twin pack of the same item and colour arrived with one item of the requested colour and correctly labelled while the other was of a different colour and no label There was no explanation note Multiple items are sent in separate packages with invoices which do not seem to relate to the items in the packets and which also show differing total price If this sounds complicated it is and is difficult to decipher We were lucky that Ciaran was on duty that day we visited the store to ask for help in checking that we had not been overcharged and to return and reorder some items in different sizes etc Ciaran was so helpful and he dealt with the situation in a calm and competent way which made the whole experience bearable He took all the stress out of a difficult and complex return He also made us feel such valued customers that we have decided to stick with the Mountain Warehouse products while remaining frustrated with the company s way of doing business Thank you Ciaran we cannot sing your praises highly enough

An excellent customer support team

An excellent customer support My parcel got missing but showing as delivered Joanne McMenemy was very polite and offered replacement Very helpful Thanks

I visited the store in Banbridge Co

I visited the store in Banbridge Co Down with an online return I was met by 2 members of staff who were just so nice and obliging I really couldn t reccomend them enough My first visit to this store Don t be my last Edel Brennan Co Louth Ireland

Great walking trousers

I absolutely love your own brand of walking g trousers Finally I find some that fit perfectly and are super comfy So much so I have bought more and the cut off trousers variety

Great service in Padstow

Holly and Mark at the Padstow shop were really helpful this afternoon and I m so happy to have a new pair of Field Extreme shoes - previous pair bought here too - both really good value Thanks

Very impressed by the service

I was very impressed by the service received by your store in Stroud recently I called to ask about some shoes which I had bought and which I had only just realised that I had picked up two different sizes I had worn them but had only noticed when my husband looked at the label on them The first lady i unfortunately didn t catch her name I spoke to on the phone was extremely helpful explaining that she was not quite sure what she could do for me but her manager was in the next day and that she would be more than happy to pass on my details for the manager to contact me I believe she said her name was Lucy The next day i was promptly called by the manager and she went above and beyond to help me checking several other stores for the shoes and when she couldn t source a pair she said I would be able to come into store and she would help me find an alternative shoe They are both a credit to your company and I do hope this gets passed on to them for the great job there are doing