Moventur Reviews

Moventur are scammers and they do

Moventur are scammers and they do illegal charges on your credit card just using the fact that you have signed a document giving them this right The car was ok but I got 3 letters for traffic violation and paid 3 times their 50 euro fee even though they so not provide details where and what are the traffic violations done They just say the authorities will get in touch with you That is absolute scam they do with foreigners and my brother had the same issue with this company as well

850 Euros Gone - A Nightmare Rental Experience with Moventur

Please do not book with them We rented a car from Moventur for just one day and had to pay an 850-euro deposit Unlike usual car rental practices the amount was directly withdrawn from our bank account not held We thought this was a mistake so we waited patiently expecting the deposit to be refunded However two weeks went by and we saw no return We contacted Moventur explaining the issue but they initially denied any problem and demanded proof After providing proof they admitted something was wrong and gave us a new email address to contact their headquarters The email was fake After multiple follow-ups they gave us another email but again no response Over the next week we sent more emails showing additional evidence from our bank account and the check-out papers proving the car was returned in perfect condition Yet all of our communication was ignored Now we re trying to recover the deposit through our credit card company Unluckily we didn t read all the negative reviews of the company saying the same before our trip but save yourself the frustration read the reviews and avoid this company at all costs

Moventur do not even merit one star

Moventur do not even merit one star I like many others it seems hired a car at Olbia airport for 3 days returned undamaged However the holding deposit of 850 euros was actually charged to my card which is not common practice amongst all other car hire companies I have ever dealt with over the last 20 years This charge has sat on my card for over 35 days and I have constantly emailed to be told its standard procedure blaming it all on the banking system and i would receive monies back in 30 days this is a complete lie Only when i threatened the police did they start engaging about refunds however they wanted my bank account details which was not the original payment method but in order to get any form of refund i had to provide them with my account details They have refunded monies less 50 as clearly they have used the worst rate of exchange and they have refused compensation I have dealt with many many car hire companies and whilst there have been a few issues never ever have I had this problem before The holding deposit is never charged if the car is returned undamaged they are clearly scamming people and I urge you all to not book with them Moventur are spoiling tourism in sardinia with this fraudelent activity

Terrible customer service

Terrible customer serviceWe rented a car through DoYouItaly with Moventur in Olbia but due to arriving late they had already rented our car to someone else There was no clear information that our booking would be canceled if we didn t arrive exactly on time The staff were unprofessional and offered no help or solutions leaving us stranded and forcing us to pay much more for a last-minute rental Avoid this company if you expect reliable service or basic customer support

Do not trust this company AVOID at all

Do not trust this company AVOID at all costs They stole 900 from my credit card In what was a deposit the company simply charged my card instead of putting a block or hold for 900 I returned the car and their check in document supports it was returned in perfect condition with no charges I now have to raise a dispute with my card provider as they haven t returned my deposit and I am having to pay interest on the 900 Do not use this car rental company please DO NOT TRUST them they operate a scam

Scammers Avoid

Much the same as many other reviews of this company Scammers Tried to charge me 200 for damage i didnt commit and when I contested it and asked for proper proof they stopped replying to my messages Ended up contesting the charge through my credit card company and won because they never replied to the dispute with any proof Not surprisingly really- hard to have proof of a lie youve made up to take advantage of tourists Do not use

They steal the deposit

I returned the car and keys in perfect condition I received the signed contract from them saying everything was OK but they took half my deposit They are thieves At least I know why it wasn t expensive

Be aware if you are considering to rent a car with themI m honestly not sure if this company

I m honestly not sure if this company is going to go bankrupt and is trying to rip off everyone they can before it happens or they are just genuinely and incredibly badly managed from the top From start to finish an awful experience Took 2 and an half hour to collect the car between waiting time to get the shuttle bus from the airport and then having 2 person in front at the counter in their office You may argue busy time is what it is but it seems to me that they over sell a service they aren t able to handle and they are incredibly disorganised After all the wait when it came my turn to sign the contract we had to go through ALL my details again despite the car was already booked and paid Hidden costs extra charge to cross the boarder to France then the car provided had summer tyres and no chains which goes against the law and made the car impossible to drive with 1 inch of snow on the road I had to buy and fit the chains Also on the second day it didn t start as the key battery was too low Despite everything the rental went smoothly no claims no accidents car returned on time in perfect conditions full tank and all verified by them The deposit of 900 euros hasn t been just held on my card but actually charged and 2 weeks after I m still waiting for it I have tried to contact them on multiple occasions to find out about it but all my messages and emails have been completely ignored Now are you guys a fraud or simply incredibly badly managed I guess only time will tell Given the sympathetic effort of the guy at the counter I would have gone above everything but the deposit charged and the lack of answering even just an email is unacceptable Hopefully the insurance I had signed with the car booking site will help me out with the deposit back Moventur NEVER again Be aware if you are considering to rent a car with them