Moveonremovals Reviews

I am writing this review to shed light

I am writing this review to shed light on the manipulative tactics employed by MoveOn Removals Not only did they negligently scratch my floor during the move but their deliberate delay and inaction over the past six months have been nothing short of infuriating I strongly discourage anyone from using their services The level of negligence displayed by the company is beyond belief Not only did they damage my precious flooring but they also failed to take responsibility for their actions Despite numerous promises and assurances they have failed to address the issue or provide any compensation for the damages caused In addition to their negligence the overall quality of their service was subpar The movers showed up late appeared disinterested and mishandled my belongings It was a chaotic and disorganized experience from start to finish It has become apparent to me that their whole intention is to wear me out with time hoping that I would eventually accept their actions and give up on seeking a solution Despite numerous reminders calls and emails they have shown no sense of urgency or willingness to address the damage they caused It is deeply concerning that a company would resort to such tactics putting their customers through unnecessary stress and frustration Instead of taking responsibility for their actions they choose to ignore the problem hoping it will go away This lack of integrity and respect for their customers is simply unacceptable To make matters worse their customer service has been unresponsive and dismissive It seems they have no interest in resolving the issue or providing any form of compensation for the damages This complete disregard for customer satisfaction is disgraceful and speaks volumes about their professionalism I want to caution anyone considering MoveOn Removals services to think twice Their intention to wear customers out with time and lack of action is a clear indication of their unethical practices Choose a company that values their customers and takes responsibility for their mistakes Do not subject yourself to the frustration and disappointment I have endured I sincerely hope that my review serves as a warning to others preventing them from falling into the same trap Avoid MoveOn Removals at all costs and opt for a reputable and responsible company that will prioritize your satisfaction and the well-being of your property I cannot emphasize enough how dissatisfied I am with these Their indifference towards my damaged floor and their lack of accountability are unacceptable I implore anyone reading this review to steer clear of their services Save yourself the stress headache and potential property damage by choosing a more reputable and responsible company My experience with MoveOn Removals has been a complete nightmare and I would not wish it upon anyone Don t make the same mistake I did - find a trustworthy and reliable furniture removalist elsewhere

Worst moving and after-sales experience

Edit to add after company responded to my Google review I was only told mover A was brand new at the end of my 8 5 hour move There is no extensive explanation as the company claims I actually am learning about for the first time the extensive in house training for new staff on this review thanks to the power of Google Finally hearing a sorry from the company on Google reviews and not in all my exchanges with them simply confirms my views We chose Move On because of the good reviews reasonable rates and booking was quick and easy we were able to book in our preferred move date just two weeks before Our two movers arrived on time but said their tools had been stolen so they needed to borrow ours to disassemble our furniture All good until we realised during the move that mover A is brand new it was his first day and mover B was coaching A the entire time including where to place his hands and how to shift his weight to lift the items and lots of reminders of be careful not to hit the wall Mover B was amazing really patient and encouraging clearly experienced Mover A however wasn t meticulous despite his colleague s repeated reminders As a result there were four holes on two walls of my stairway There were also several times when A would just drop my furniture when he couldn t hold the weight Loud booms each time he dropped them especially on my stairs This was especially evident when moving into our new place as A was clearly exhausted The entire move took 8 5 hours which means we paid a lot of money in the end even we were exhausted but if the company hadn t sent a completely new hand for a two-men job it wouldn t have taken so long What is appalling is the after sales service - I provided all these feedback to the company they tried to minimize the problems I sent pictures of the holes in my wall and of a broken furniture leg The company s response is we were misled to believe we had an experienced mover joining our ranks and the matter was not reported to us the day of the move I emailed in the evening after the grueling 8 5 hours didn t have the chance to check everything before the movers left and it my broken furniture leg looks like it could be adjusted back to a repairable state and it is only a leg in the eyes of the insurer The email responses were completely oblivious to how the company was not communicating any empathy despite their claims they were How can a broken leg be expected to hold weight even if you can bend it back to shape We had to purchase entire new set of legs as the original design was no longer available We were not compensated With the walls the painter insurer contacted me 12 days after the move and said mine is a small job so he could only work on it three days later That s two weeks of just waiting around We were worn out by all the feet dragging and uncertain quality of the patchwork of this insurer so we covered the costs ourselves to fix the damages All in all good experience with before sale and great staff there in Mover B But everything else has just left a really bad taste in my mouth and I wouldn t recommend this company at all to anyone I count myself lucky that there wasn t more damage for the number of times my heart dropped when my furniture was dropped with a loud boom and the number of breaths I held when seeing mover A almost scrape my walls And that the admin staff finally ended their defensive minimising correspondences that only made their customer feel worse If you read their negative reviews you will find the company takes time to defend themselves and further making the customer seem like we have no right to give valid feedback Never dealt with such movers before and won t ever want to again

One of the best and most positive

One of the best and most positive customer service experiences I ve had in recent years An efficient friendly thoughtful Move on Removals team who over-delivered on all offerings Thank you so much for taking care of my stuff and communicating so well guys it was an absolute pleasure dealing with you

Best Removalists Melbourne

Max John were both very polite helpful and cheerful to work with packed everything very quickly and efficiently and were overall great They took great care of our furniture and were very helpful too Thank you very much

Alfie Graham did amazing job today

Alfie Graham did amazing job today with my move They handle my things very carefully and quickly They arrive on time very friendly and we get everything done in the end in 2 hours Very impressed

Really remarkable

Really remarkable and best client support experiences I ve had recently A compelling very much arranged keen Go on in Departures bunch who surpassed assumptions on all commitments Much gratitude for managing my stuff and bestowing so well people it was a by and large bliss overseeing you

Thank you Move On Removal for smooth

Thank you Move On Removal for smooth transaction and moving all the furniture s and things from my old to new house Highly recommended specially to Melbourne or nearby places Again Thank you so much

I booked Naz last minute for moving my

I booked Naz last minute for moving my house within my village He was brilliant and along with his helper they worked like Trojan s on one of the hottest days of the year I would highly recommend Naz for any sort of removal You will not be disappointed