


Experts in Airport Transfers and City Tours - MrShuttle
Based on authentic user experiences
Reviewer
6730 reviews
N/A
6 months ago
AVOID SCAM
Booked trip weeks in advance only for them to cancel it 2 days before and no availability elsewhere This was the purpose of our trip so it was all a waste of time and money AVOID They have replied to say they never cancel Look at my Google review and it has all the cancellation messages on my review Therefore their reply is nonsense
Bridget Sheehy
6730 reviews
N/A
6 months ago
Expensive Mistake
Expensive MistakeMy husband booked a trip with this company with the confirmation we received a note that we would get a message 12hrs before When no message arrived I text the phone number from the email no response The morning of the trip we waited outside at 7am At 7 15am my husband phoned the number he was informed the time had been changed to 5 45am and that messages had been sent to advise of the change I since learned that the number my husband recorded on the booking was incorrect I emailed the company who said they do not ensure messages are delivered I did see 3 missed calls at 5 58am but no messages Any other trips I have booked in Poland or other countries have asked for confirmation after a text and also email changes made to the upcoming trips Very disappointing
Maria Demkiv
6730 reviews
N/A
6 months ago
Poor company liars
Booked a transfer from airport to zakopane missed flight so phoned and asked for the time of transfer to change phoned b4 the flight had even took off so they would not even of thought about leaving to pick us up said the driver we were using wasn t available so would have to pay again another 125 pounds When we were picked up the driver told us he was meant to pick us up in morning so they lied to us and charged us twice WILL NEVER USE THIS COMPANY AGAIN THR COMPANY IS POOR But can t fault the drivers we had there and back
Carolyne Deer
6730 reviews
N/A
6 months ago
Absolutely AMAZING service from booking
Absolutely AMAZING service from booking through to collection from the hotel - everything went as I was instructed via email - even the packed lunch provided was outstanding 10 10
James Smith
6730 reviews
N/A
6 months ago
Booked Mr Shuttle for my airport and
Booked Mr Shuttle for my airport and various day trips whilst I was in Krakow First class service great communication and a very professional company Highly recommended
Iain Kaczmarek
6730 reviews
N/A
6 months ago
Great company to deal with Excellent
Great company to deal with Excellent service on time for all events i would recommend to any one
Jacquie Banfield
6730 reviews
N/A
6 months ago
When in Krakow definitely use Mr Shuttle
We used Mr Shuttle for both journeys to and from Krakow airport and also for a private tour for Auschwitz Birkenau Tour All 3 trips with them were fantastic We were greeted at the airport we had been delayed getting through passport control but they rang and checked we were at the airport and still required the transfer Our day trip out was so well organised We had arranged a private tour and our driver made sure we were where we needed to be at different points throughout the day We had to change our return time to the airport and again this was organised with no hassle All the vehicles used were clean comfortable and spacious Pre departure for our trip I wanted to ask some questions and liked the fact I could communicate in many ways the replies were always prompt Every member of staff we interacted with right from the booking stage to our return journey to the airport were professional efficient and very very friendly I would 100 recommend and use again for airport transfers and any excursions whilst in the Krakow area
Em
6730 reviews
N/A
6 months ago
Very happy customer - Thankyou
Used Mr Shuttle for transfers to and from airport and for tour of Auschwitz Birkenau Tour from Krakow from hotel door and back and would highly recommend Professional and friendly drivers important as travelling as mum with teen daughter Tour was a smaller group than the other groups I saw in the camps and the guide was very knowledgeable and great at answering questions After lots of research on FB Krakow groups and hearing other companies regularly cancelling last minute I was glad I went with their recommendation as Auschwitz Tour was the main reason for the visit Added the lunch as others suggested it was nice and it was more than enough for 2 meals Highly recommend
Kuba Drobot
6730 reviews
N/A
6 months ago
Well organised tours and transfers
I used the services of the company and I am very satisfied everything was well organized
clarkylad
6730 reviews
N/A
6 months ago
Auschwitz and Salt Mine tour
We was picked up by Kamile on time and taken to Auschwitz Berkinau and the salt mines Kamile was a careful driver and considerate to his passengers and other road users pedestrians He was a lovely friendly lad and a pleasure to have as our guide for the day I got chatting to Kamile about his job and he has long days but loves his job and enjoys interacting with passengers A good embassador and an asset for the company Thanks Kamile for making our trip to Krakow and specifically Auschwitz and the salt mines so enjoyable Chris