Msh-intl Reviews

Frustrating Experience

Administrative incompetence on the part of MSH cost me a claim Utter timewasters

Disgusted With MSH

It is August 21st I submitted a simple claim in February over 6 months ago and am still waiting for payment Despite phone calls and email where they said they were sorry for the delay and said they would expedite my claim still nothing The public Service made a huge mistake contracting our health care to Canada Life who then downloaded our out of country claims to MSH Huge blunder We never experienced any of these problems before they took over and I was in the Public Service for more than 50 years My claim was for a Dr visit in Thailand due to bronchitis A 15 minute visit where the Dr dispensed simple but effective medication the cost of which was included in my whopping 72 claim has turned into a 15 hour plus nightmare trying to get service In reality this claim is minor however because we are retired travel extensively and aging just how reliable and dependable will Canada Life and MSH be if we really have a life threatening emergency Not very comforting

Automatic response from company to send once again the claim info to reclamation msh-intl with com - We wait again to see how this goes ps - I broke up the email address as full email add not allow

I would actually give this company a NEGATIVE stars if it was possible Completed a claim in November 2023 - still nothing received I have had some emails and phone calls that my file was being expedited - however how many levels of service do you have I last heard from them July 4 - they were processing my claim - RUSH WOW they move very slowly I guess There is no support from anyone

Appalling incompetence in dealing with retirees

Despite assurances that the company has dealt with its problems since assuming responsibility for comprehensive coverage of PSHCP they have not done so I have been getting EOBs that deal with only part of a claim the response to claims is inconsistent denying items as not being covered that are approved for other claims repeatedly asking for explanations which have already been provided etc In addition payments identified in EOBs have not yet been deposited in my bank account I never had a problem with the previous company and find it amazing that MSH has been unable or unwilling to provide even minimal service almost a year into their administration Plan administrators need to request the Auditor General to conduct a full review of this fiasco

I would not give even one star to this

I would not give even one star to this insurance they are thieves NOT RECOMMENDING TO BUY A TRAVEL INSURANCE WITH THEM When I arrived to Canada for 1st time with my family I bought a travel insurance with them 4 people for 3 months we never made a claim en June I bought another travel insurance for my mother in law with them and we never had the need to use it Never did a claim And on August I bought again with them for my mother one insure with pre existing conditions and suddenly my mother loss a fill in one on her teeth while she was eating she had a bad pain and before to take her to the urgency dentist i called the insurance to ask about how to make a claim and they said the won t cover this emergency even though if I might be covered for that cause is an urgency I always bought this insurance with the same agent Now I have to pay lot of money again to take my mom to the dentist and all the money I spent on this insurance company tottaly lost Also I must say they don t offer a professional service by phone If do you want to be stolen then buy with them I ll also place my comments all over the social media s where I belong to prevent people to be stolen by them I got this insurance all the time by a agent from a company named RIMI so be careful with this agency too Be aware

Insurance company full of lies

Insurance company full of lies I made a bad review recently due to a coverage refuse that I should have right to have and they say no by phone and they said we are gonna review your case send us an email to reclamation msh-intl com I sent all the info and till now no answer they are totally liers and thieves Be aware with this company and the one that also sales their insurance is one named RIMI don t even trust on this one too

Total Incompetence

Submitted a 2000 claim in October 2023 It took them until July 31 2024 to deny the claim because they needed more information Submitted it over a month ago Have heard nothing and their system says I cannot look at the claim because I don t have authorization This is the most incompetent company I have ever seen

I gave this company negative star if I

I gave this company negative star if I could Terrible claim processes Slow and no standard Website is super slow How did they win the DND public service deal