Mspauk Reviews

Suprise to my mom and her incredible happiness

Efficient service and quick delivery Excellent spa

Excellent customer service

I have received my order it was on time like 3 days I have gifted delight silver cloud 6 person to my mom on her birthday The reason to write this review is the expression my mom had on her face on her birthday was just incredible THank you mspa a BIG BIG Thank you

MSPA Customer service like it should be

I just had to take the time to leave a review for Tyler at MSpa for his excellent customer service for a warranty claim He is as very polite and professional and was on the case from the start to finish Thank you Tyler

Recently puchased the Tuscany Hot Tub

Despite reading some awful customer service reviews about mspa they ve been nothing but helpful attentive and must importantly effective in resolving any issues I ve experienced can t thank them enough for their courteous interaction

Bought our MSPA Tuscany during lockdown

Recently puchased the Tuscany Hot Tub via John lewis couple of issues when it was delivered and have to say the customer service from both John Lewis Tyler and Chris at M spa made the process very easy to get replacement parts and now hot tub all set up and working brilliantly Great product and first class customer service Tyler emailed me back promptly and took control of the issues that i had and kept me informed all the way thanks again Would recommend this product for build quality then also the personal customer service that i received was refreshing to receive

MSPA spa excellent product and customer service

Bought our MSPA Tuscany during lockdown and was a great purchase A few years later we ve had some technical issues with the heater due to wear and tear and arranged an out of warranty repair The customer service from Chris and the team was excellent and the unit was repaired and delivered back to us very promptly all in great working order again - many thanks

Superb customer service

I purchased a hot tub during lockdown and after a stressful day at work I began relying on a dip in the tub to help me relax The tub devloped a minor fault I cant express enough the excellent customer service I received Prompt to resolve informative and went above and beyond to resolve the issue Excellent communication throughout This has been by far the best company I have dealt with in the past 3 years I would like to thank them very much for making the process stress free In particular to Chris The hot tub itself deluxe for 6 people is a great size easy to assemble and very relaxing and easy to use

Very friendly staff

Superb customer service Super quick replies to emails and expert knowledge - thank you Chris for all your help