Based on authentic user experiences
Chris Tadgerson
6742 reviews
N/A
8 months ago
Getting too big to care
Not sure how they can get better They have outgrown their customer service and do not appear to have a concern in this regard The usual platitude I m so sorry given multiple times with no offer of assistance means nothing They should not have credit union status but should recharter into being the big bank they are
Michael
6742 reviews
N/A
8 months ago
Great Afternoon Everyone
Great Afternoon Everyone It s amazing what myself and a great friend of mines had to go through getting a payoff sent to us and also to get clarification on how to retrieve it after asking We called on 04 23 24 at 1 45 and talk to a young lady there we informed her that we had spoken to someone earlier and that they had sent a text message to our cell phone We verified all information that was needed and for the next 15-20 minutes the person wanted to debate that they do not text phone I also mentioned that it was message on the app on her phone and she still wanted to debate the fact that I said text message If this is how you treat someone that is a member with you and like to debate things we will pass After this we asked to speak to a branch manager at that point she wouldn t connect us with one We have sense then decided to inform the people that we know not to deal with this Credit Union and have closed our accounts with them
David Bradke
6742 reviews
N/A
8 months ago
where is my deposit
MSUFCU - I deposited a large check last Friday so I could pay bills over the weekend There is a five day hold before the funds are avialable Funny the money was deducted from PNC last Friday On Wednesday the funds are still not availableWhy does it take FIVE DAYS
Hedley Lamarr
6742 reviews
N/A
8 months ago
Performance reflects leadership and leadership sucks
I honestly believe that the president and ceo is on a mission to make this place shittier than Wells Fargo I ve used portajohns in the army that were more pleasant than this place 25 years ago I couldn t brag enough about how awesome this place was They were like no other financial institution in existence But just as Harvey Dent said in The Dark Knight you either die a hero or live long enough to see yourself become the villain I m not going to go into detail on my recent experience with this place that has caused me to feel this way but what I will tell you is that karma will find a way It won t matter though because this place has grown so fat that they can t even see their members anymore They only see how much money they can rip away from their members so the boss can look good on paper and get that fat annual bonus I also love how they have updated their charter so it s no longer serving the groups of people they claim to serve Now anyone can become a member So whats the point of even being a credit union anymore Just call yourself what you are a bank MSUFCU abandoned me in my time of need They aren t here for me anymore They are only here for my money Stay away from this place at all costs You re better off getting shafted by Wells Fargo because at least there it s what you expect to happen so lube is usually readily available Here they will say they care but then sodomize you both financially and emotionally without any lube whatsoever I ll end this with a quote from the late George Carlin who said whoever coined the phrase let the buyer beware was probably bleeding from the a hole