Msv Reviews

It cost me 12 in phone calls to try to by a product from them

I wanted to and did buy a young driver experience I only found out afterwards that it cost me 11 99 in call charges because of their alleged 7p per minute phone number that cost me more like 62p per minute and worse WAS CHARGING ME FOR ALL THE TIME I WAS WAITING IN THEIR CALL-WAITING SYSTEM Those numbers are a customer service crime against the public They should be illegal Worse still they attempted to defend the use of such numbers when I complained I haven t paid to call and buy something for decades possibly ever yet they had the audacity to say such numbers are widely used They frankly don t deserve to be in business

Zero flexibility even in Covid-19 times

Zero flexibility even in Covid-19 times to adjust a booking to a later date stating company policies Clear to see from the negative reviews on here that company polices are all about maximising profit at the expense of customer experience Avoid at all costs Hopefully we see a newer better-ran organisation make entry into UK motorsport

Very difficult to redeem voucher poor customer service

Tried multiple times to redeem a driving day voucher received as a gift Unable to book the experience online contrary to the literature Called to book waited 15 mins for call to be answered Told by unhelpful staff that they would have to call me back with date options Never received a call back after calling twice I have still not been able to book anything VERY POOR service not a good gift Would never recommend MSV

Deliberately Misleading Supercar entry

Take this as a warning for anybody contemplating taking advantge of the Show My Car option offered to selected Supercars It tuns out that this results in arriving and being told to dump your pride and joy in the corner of a field that is in fact further away from the pedestrian entrance that most of the general admission parking The outer Supercar area was in fact full of vans and other generic machinery badly parked There was absolutely no control over parking and I was unable to locate anyone within Donington Park that was interested in taking any level of responsibility It appears that there are in fact two grades of Supercar A select few had different passes and were allowed on the infield I only have an Aton Martin but was very unhappy trying to aviod ripping the splitter off on uncut uneven field I visited the GT round at Silerstone a few weeks ago onder a similar arrangement and was treated like royalty in comparison with well orgainsed managed parking inside the circuit - and it was FREE MSV - It is obvious that your intention is to mislead customers into thining they are getting something that doesn t exist and charging for the privilege I have no intention of attending any of your events in the future I wonder of there is a reason why you do not offer any method to complain via your website

Terrible customer service

I ve recently got into track days and one of my friends had booked one for snetterton a couple of months away I booked onto the track day and then realised a few days later I couldn t make the date due to me running a tough mudder event for a chairty with a group of friends I then rang up MSV to resolve me double booking myself that weekend I spoke to a team member and explained the situation he then proceeded to take my details and then said that has been credit to your account I then said sorry but can t I just get a refund He then replied well you didn t ask for that in a very shady tone I then laughed and said well you didn t asked me After that he then told me that any refunds need to be written in by email fully aware of my situation I then emailed the company over the weekend and explained the situation I got an email back saying I didn t qualify for a refund Then emailed back and told them their team member knew my situation and said that I could get one if I emailed in Then various emails and a phone call asking to speak to the manager which he never contacted me once I asked them to honour the fact that their team member advised me to email in and get a refund but they still didn t do so I wouldn t of minded if they would of just told me over the phone I couldn t get one and saved me the agg Then on another note this week on social media I see a post about a track that was very icy and MSV advised that the riders were safe to go out on it lol No limits advised that would have been no chance they would I see these as money grabbers and have a terrible customer service I ll be sticking to other companies from now on

Bought 2 kids driving experiences for

Bought 2 kids driving experiences for Christmas Spent 3 months trying to book but couldn t multiple phone calls Kids upset I felt the customer service was laughable Spoke to the Marketing Director who didn t seem to care didn t offer any help and just gave me a refund

Should be ashamed of their customer service

What outrageous customer service The date and even the time of your booking cannot be changed even if there is availability no matter how much notice you give them and no matter what the circumstances They should be ashamed of themselves

MSV don t be mislead by advertising

I m here now in the camp site I booked the quiet area and it s like a 90 s Rave the security have not a clue all the areas are mixed it s a total free for all kids can t sleep I was looking forward to staying and watching the BSB British super bike s I will never stay again it s a disaster this is at Oulton park Segregation is a good thing as advertised when I booked I ll be looking for a refund

I booked a 2 day package at brands

I booked a 2 day package at brands hatch h for myself and my son for 11th and 12th May 2024 and unfortunately my 93 year old father has been taken to hospital and requested transfer of tickets to October and was told need to provide hospital letter for tickets to be transferred I am not prepared to waste NHS staff time when they have more important things to do Where had common sense and customer gone Upset will ne er attend brands hatch again Will probably not attend Btcc events in the future