Muckbootcompany Reviews

very efficient service

Super happy with my 2 pairs of new Muck Boots since it has been raining since last summer in the Netherlands Received my order within 3 working days Very pleased

Very bad customer service after they

Very bad customer service after they get your moneyI ordered a pair of muck boots via the EU website and the boots arrived from England no problem They were too big Before ordering I had measured my feet as per the instructions on the website and used the size guide but they were two sizes too big I contacted their customer service by email there is no telephone number for the EU site on 16 August to ask about an exchange considering the product was the wrong size due to a mismatch between the physical size of my foot and the company s size guide No reply As I was afraid that I would run out of time to return the boots from Ireland to UK I paid the 28euro to return the boots In the box I put my email a follow up email on 18 August a receipt for the return photographs of my feet and the measuring tape which confirmed my measurement was correct and still no reply On 21 August I telephoned the customer service for the UK and a very nice lady located my emails explained that there was an error on the sizing and would speak to her supervisor about getting me a discount code for ordering a smaller size She said she would email me back No email I telephoned again today to follow up and a less than helpful lady told me a as there was no telephone number for EU orders she could not help me as I had contacted the UK customer service b I would have to email customer service again c when I advised that they do not reply to emails and that I thought their customer service was not very good she said sorry about that and ended the call I am at my wits end with this crowd

disappointing return policy

The returns policy meant that I lost the discount I got when I first bought the boots so now I can t reorder as I can t afford them anymore - And the only reason I had to return them was the fact their size guide is rubbish and I ordered as per their advice which made me order the wring size Had to spend 35 euros returning the boots and am left with no boots and a nice hole in my bank account Thanks

I already sent you several messages

I already sent you several messagesyou never answeredthe experience is terrible

Still waiting for the order to arrive

Still waiting for the order to arrive No more information and not able to track as it seems tracking number is too old

I made the purchase in error as a

I made the purchase in error as a duplicate and immediately cancelled however it was put through in any case So I have now had to return it and pay the postage of 29 at my own expense which should be unnecessary if the cancellation was processed in a timely manner I still await my refund So overall your customer service is very unsatisfactory considering I tried to cancel immediately

Great boots

Great boots - my third pair - a very fair price for such great quality well packaged and delivered very promptly A delighted customer

Great company great products

Great service Very fast delivery the Netherlands and a good return policy