Muddyhandsltd Reviews

Non-existent customer service

Ordered item to use for mini solar fountain however water dripped out through a tiny defective hole Informed seller straightaway and still no response Not going to order anything again from this seller - other sellers provide fair and fast after-sale service but this seller does not seem to care once they got your money

Pots looked burnt smell

Not happy with my products

No response from seller and never received my order

Saw the storage boxes sold by Muddy Hands on Amazon but not in the colour I wanted Found by ordering direct from Muddy Hands the colour I wanted was available Placed order this was confirmed along with confirmation of despatch but I was not able to track the delivery date After a week contacted them via the email address on their website No reply Emailed again some days later Again No reply I have never received the storage boxes or received any response from Muddy Hands to my emails

DO NOT BUY THROUGH THIS COMPANY

Bought through Amazon and after waiting for delivery over a week still no goods delivered DO NOT USE THIS COMPANY No telephone number for contact and no email reply

This Company Doesn t Respond To Customers

I ordered 5 pots directly from this company not through Amazon as they trade on there as well When they arrived 4 were fine but 1 was damaged so I emailed them immediately along with photographs to prove the damage and to request a replacement Despite the company claiming to respond to queries within 24 48 hours I heard nothing so emailed a second time with the same images and again received no reply I used the messaging service on their website and asked if somebody could reply to my previous emails regarding the damaged pot I did receive a reply this time from Sohan who not only stated that I hadn t sent any emails he requested the information again then didn t reply further I m was lucky enough to have paid by PayPal so will be going through them for a refund for the damaged pot I definitely wouldn t use this company again

Bought a sieve through Amazon

Bought a sieve through Amazon informed it was dispatched after a few days then told out for delivery did not arrive looked on tracking and it said contact Royal Mail and had a tracking number no such number so a load of lies took two days via Amazon to get a message claiming the first one was damaged so they sending a second WHY THE HELL DO THEY GIVE A CUSTOMER TOTAL BULL S T this company is a total disgrace keep well clear they do not deserve any customers

Ordered 25 60 litre plant pots through

Ordered 25 60 litre plant pots through Amazon 10 arrived REALLY BADLY PACKAGED Label on parcel said box 1 of 2 2nd box never arrived Put into dispute with Amazon the company used the photo from the 1st delivery to say oh it was delivered today NO IT WASNT Now in dispute with my credit card company Clearly I m not the first yet their allowed to keep trading on Amazon Avoid this company at all costs

AVOID THIS COMPANY

Ordered garden bin on Amazon - item never turned up Tracking number with DPD was false hence item was untraceable Do NOT repeat NOT order from this outfit