Muirhomes Reviews

Please do not buy a Muir Homes house

I do not recommend buying a house from this builder As per other reviews this organisation have abandoned phase 3 of the Auchterarder Castleton site before completion Unfortunately before purchase you cannot see the warning signs such as a huge turnover of staff during construction From there on there were constant excuses for things not being finished or remediated It would seem that some of the contract trades-people on the building phase must have been early apprentices or just totally incompetent as our snagging lists were ridiculous - in some cases it was an appalling quality of workmanship to the point of being dangerous one example being an upper room floor baton being held on one side by 3 nails This so-called luxury housing estate has left residents with huge piles of rubbish and earth half finished roads no pedestrian paving and dangerous overgrown public areas It would seem that once they have the house sale there is little interest in the customer whatsoever This is a prime example of how not to operate a residential building firm they simply shouldn t be allowed to sell so-called luxury homes Buyer beware Visit The Castleton phase 3 before you leave a deposit for your new home

Avoid Muir Homes

We were meant to buy a muir home at the Clachan in Aberdeen and I m so glad it fell through the sheer lack of communication the finishing the price just nothing was great at all we were then due to get one of their new ones at Blairs it was to be launched in August last year then September then October then we never heard anything again every time we went up for a look nothing further had been done it was exactly the same We eventually gave up and went elsewhere I m so glad we did we bought a barratt home and we are absolutely in love with it The whole journey was seamless the staff were faultless from start to finish and only now 8 months from the last email have we received a bog standard generic email from their sales advisor at Blairs with the price list which might I add is extortionate compared to our own bigger might I add home we are currently in Would advise anyone to steer clear of Muir Homes absolute shambles from the ground up

Lack any consideration

Recently wanted to view a part ownership property in Chester but was declined until financial assessment had been carried out Due to relationship breakdown and financial control my credit history had taken a plummet but only since the separation Prior to this it was exemplary Provided evidence I would be cash buyer on 50 of property along with proof of funds Supervisor was on leave so had to wait for her return the following week I specifically asked if I could be contacted to explain situation in more detail due to sensitivity of it Would not contact me and gave blanket no so I could not progress I attempted to provide further details and asked if they would review but on both occasions there was an immediate response with no so clearly couldn t have been reconsidered in any detail I am sure I am not the first person they have dealt with in this situation and won t be the last Appalling attitude and a very upsetting experience Muir housing use metro finance to obtain financial details and then ask for all your details to be sent over to them Interestingly I haven t had the same problem with another housing group

Don t buy from Muir

I don t think they will ever improve They will be just ok before they take your money and change their attitude immediately after handover You will never get anything back from customer care and I don t think that they actually have a dedicated customer care department

Just appalling been with Muir 4 years

Just appalling been with Muir 4 years now have not had one good positive experience or repair I again this winter cannot afford any heating have tried countless times to get help from Muir in relation to heaters in flat cannot have boiler on for hot water so another wet cold draughty winter ahead I had a new bedroom window fitted so poorly or may as well not have a window at all and they put cracked glass in to finish job off Amazingly poor

My muir property was in a depressing

My muir property was in a depressing state and they didn t handle a neighbour bullying me situation well correctly The perpetrator was allowed to stay and never reprimanded and me the victim had to leave for my own sanity I recieved no support with this

Had trouble with heating wont work in

Had trouble with heating wont work in the bedroom my husband is disabled but they couldn t get any one out for 4 weeks they are not bothered about disabled people wish I d housed with someone else

Please think twice before buying a Muir home

We bought a new build Muir home in Strathord park Stanley in 2019 we have had numerous problems from leaks to Ill filled doors extractor fans not connected we have recently noticed water damage in our bathroom which is going to cost 1000s to fix Muir customer service is absolutely shocking with shocking attitude The damage is due to the bath not fitted properly and shower screen fitted incorrectly i would never buy from Muir homes again

fantastic company

fantastic company We did have some initial issues moving in but all were resolved quickly