Mural Reviews

Terrible Refund Policy and Lack of Basic Features

Terrible Refund Policy very limited feature set and unhelpful customer service Once you pay that s it They will not refund a dime even though you haven t use their system I made the mistake to pay for a year thinking that their features are sufficient to later find out that they significantly lack shapes and other useful features 5 days later I requested a refund and they noodled on this for 3 weeks and at the end just said Sorry our policy is not to issue refunds Knowing that you can even return a car after driving it around I see no reason for not issuing a refund for this terrible online service Also they have very limited shapes and diagraming features So limiting that it almost makes the whole platform useless Besides sticky notes you can t do much with the platform Bottom line is there are at least two MUCH better services out there not naming them on purpose Don t waste your time with mural co You can thank me later

Very bad UX and Usability compared to Miro

Our team was forced to switch from Miro to Mural I cannot express my deepest frustration about the bad user experience and horrible usability of Mural Everything takes 6x longer and is a lot more cumbersome I knew Mural from a few years back and hoped they improved but they did not

PDF previews load forever and it seems

PDF previews load forever and it seems you can t download them from mural either We also had to remove a member from our mural mid-project because suddenly there s a limit to how many members there can be

Great tool for facilitating online workshops

I Have been using this platform for over a year now and have been using it excessively since the Covid-19 outbreak It s one of the best tools out there when doing online workshops It gets a bit slow when more than 100 participants are adding their post-its

Excellent App for Collaboration

Excellent App for Collaboration I ve used this with several teams People seem to love this app and personally it is the best multi-person brainstorming app I ve come across I use this for internal brainstorms and with clients The support is also great Seriously give these guys a try

Technical probs sorted

I had some technical problems and the customer service team were excellent They were quick polite and listened to my needs Resolved after a few emails

Absolutely phenomenal platform that

Absolutely phenomenal platform that works well I ve tried many others including Xmind Clickup etc Nothing comes close

Awesome tool highly recommend

Not sure why the haters I love this tool to start and their customer support is awesome We used the tool on a business start up project collaboratively and it helped us organize our flow chart business processes which we incorporated into our deck for investors Highly recommend