Muthuhotelsmgm Reviews

Do not stay here

Do not stay here they won t refund your remaining balance Room was filthy and unclean

The worst Hotel ever

I would like to give this company no stars but the system won t let me I stayed in the Muthu Fort William Hotel for 3 nights 28 06 23 until 01 07 23 Out of our 3 night stay we had no hot water for 2 of these nights We did complain and were offered on the first night to use another room to shower only and then returned to our room On the second night we were offered no alternative and could not shower This was not great as we had been in Scotland hiking so needed to shower Again we complained and asked to speak with the manger who was not available on check out I requested compensation for this horrendous stay and was told only the manger could do this but they were not available to speak with surprise surprise I was assured that the manager would call me He didn t and I had to call the manager once back home 8 hours drive away I spoke with the manger in the end who refused to offer compensation but would offer me a good deal when I next went to stay at the hotel I declined the offer The booking was made through booking com and they have also been trying to contact the hotel but again they are being ignored Stay somewhere else Don t not waste your money

We stayed at the Muthu Alexandra hotel

We stayed at the Muthu Alexandra hotel Oban on the nights of 25th and 26th may 2024 A group of eight of us motorcyclest for our yearly may bank holiday away to Oban We have stayed at this hotel more than once in the past and enjoyed our experience Not this time there has been a change of ownership or management and the drop in standards was obviously massive They must be trying to cut their bottom line as the quality of food went right down as so did the menu Its an Indian menue with the choice of sea bass and lamb shank if you don t prefer the main menu The lamb shank was 30 the rest of the prices for the meals very expensive the wine choice and larger was limited Myself suffered in the morning to a swollen left eye due to sleeping on my left side and Having a reaction in my opinion to cheap washing detergent The last time I was there last year as part of the group the bedding was soft fluffy and smelt fresh The bedroom was hot and stuffy and you could not open a window The breakfast fried eggs where small on hard I Had scrambled eggs I won t be going back

Awful run down scruffy hotel

Road noise unbearable bedding missing just a sheet chucked over a mattress stained carpets filthy bathroom as we had paid for a premium room the least you should get is a decent bed to sleep in Breakfast cheap and basic wouldn t recommend What a shame could be great for it s location

Shocking experience

Shocking experience Muthu Newton Hotel Inverness We had booked an Executive Court Yard room for two nights and paid over 300 per night bed and breakfast for the pleasure We checked in and were given a filthy unheated budget room of 140 per night and the excuse given by the hotel was that it must have been the booking agents fault as they had experienced this sort of problem before The very unhelpful Manager assured me that Executive Courtyard Rooms had not existed for 5 years although the booking agents managed to book this but the hotel manager who refused to give me his name was adamant it wasn t their site that was wrong We were moved the second night into the main hotel which in all honesty I would not have been happy to pay 300 for nothing like the photos and we were given a discount from the meal which wasn t great either and they ran out of cold wine What should have been a lovely memory of our stay was far from this I am trying to find the contact to escalate our complaint higher but cannot find any details

Muthu Keekorok Lodge - terrible

Muthu Keekorok Lodge - KenyaI would caution against booking with Keekorok we reserved a room and paid our deposit Sometime after our booking was confirmed and deposit was paid Keekorok decided to increase the amount they wanted us to pay for the room Essentially we were told pay more or don t stay with us The additional amount we were asked to pay was significant Call me a sceptic but I suspect that once all the rooms were filled over our dates they tried to increase there prices for those who got earlier cheaper rates The trouble was now it was so much closer to our trip which was also planned during the busy migration period there were very few alternating options to choose from Most other places were either fully booked or extremely expensive Begrudgingly we asked for our deposit to be refunded but weeks later we still haven t received it This company doesn t have the morals or levels of customer service you might expect to get elsewhere We won t book with them again and suggest you might avoid such a nightmare if you also avoid staying here

When a 5 Hotel IS NOT a 5

Hotel is right in the middle of a flight path 737s every 2 mins two swimming pools are not big enough for the amount of guest BIG sign says All towels will be removed if left on the sun loungers No ball games No inflatable toys forget all that every rule was broken Life Guard couldn t care a less Don t get dressed up for dinner as there is no dress code so come into the Buffet restaurant wearing what you like yes its that s sort of Hotel it is the Hotel is dated it needs a update and a good paint job wouldn t go a miss we booked a Junior Suit it was nothing like the photos Two Sigle beds a bed sheet each and a large cover to go over the two single beds thought we would have a double when i complained i was told all junior suits are the same our Balcony was facing the busy road so what with the plans going over our heads every 2 minuets and traffic going pass all day and night not much sleep for us where the Hotel is based there is nothing around except for a pub x the road and a supermarket pool tables out of order table tennis with Battered bats and don t even think about the Basket ball courts they haven t been used for years the gym was a complete joke weights thrown every where no one to tidy it up i went there two days in a row and everything was the same The Theme Restaurant was Fully booked even when i witnessed and complained that there was only 3 people dinning but they suddenly found a table for us i wish we never bothered 35 EUROS each the theme night was Italian i had more Italian in my Pork Sausage then the Italian food that was on offer the Hotel Chain Muthu Hotels are so big that my recent Experience wont make a difference to them but please don t book any of the hotels WITH THIS GROUP AS IT WILL BE A WASTE OF MONEY AND WILL SPOIL YOUR HOLDAY I can list another Dozen things what is wrong with this hotel with this mob who don t care about what there customers think or write but do yourself a favor don t book a holiday with this group certainly not in Tenerife YOU HAVE BEEN WARNED

Clumber Park Hotel or Slum

Stayed at Clumber Park Hotel and Spa in Nottinghamshire Not great paid 119 room only the carpet was thread bare the shower head was beyond old the bottle of water provided had already been opened the seal was broken the radiator would not turn off the room was red hot mould on the windows one bed had a strong smell of urine comkng from the mattress A full refurbishment bedded

After recovery from cancer we took the most awful holiday

We booked to stay in their hotel in albufeira Complained about a banging noise heard every night on three consecutive days and they completely ignored our complaints Upon arriving home I again complained by email to be told that they investigated the noise but couldn t find the cause We had two rooms for our party and the noise was heard in both also people the other side of us were so aware of the noise they slept in the lounge area I would not recommend this hotel or the response from their head office to anyone Better to find a company who actually care about your stay