Muzatarailing Reviews

So easy to install

The hardware I purchased was so easy to install There was no crimper needed for the swageless lag screws so installation was a breeze Helen was more than helpful in assisting me with a part I broke A new one was sent asap Great product great customer service

Excellent Service and support consultations

The services provided by both Brandon and Jennifer were excellent They patiently took all my install and design questions and answered each with out a single delay or complaint My install went perfectly as a result Thank you

I love my new cable railings

Muzata made my staircase remodeling so easy I sent them my pictures and measurements and they sent me the exact parts I needed All the parts were well made and high quality The customer service was quick and excellent when I had questions My stairs turned out perfect Highly recommend

Great Customer Service

Despite a delayed delivery Kiri at Muzata s customer service truly made the experience a positive one Kiri was incredibly responsive understanding and proactive in addressing my concerns They provided timely updates reassured me throughout the process and ensured the product arrived in excellent condition Their professionalism and friendly approach turned what could have been a frustrating situation into a great experience Kiri s dedication to customer satisfaction is commendable and I m grateful for their outstanding support Highly recommend Muzata not just for their products but for their exceptional team

Great product great customer service

This was my first time using Muzata products The materials are very good quality I installed 37 various styles of posts for this deck and also used their cable railing system Very smooth system for connecting the cables and tensioning I did have one post foot cover missing in the order but was able to easily connect with the company through e-mail and they resolved the issue quickly I m not sure how big of company Muzata is but their customer service was outstanding and they went above an beyond in communication and receiving a new part within a few days I would definitely use them again

Good customer service

I placed an order for their gate but after remeasuring our opening found that it wouldn t work Customer service was helpful and easy to communicate with They were able to cancel and refund my order

The over all customer service is excellent

The in-house design assistance was very helpful in determining what and how many I shall need in my project The same team follow through with my order and delivery They checked on and update me the delivery status of my order When item I ordered didn t show up they made arrangements immediately to send it overnight so that I can continue my installation

Muzata Railing on two decks 100 satisfied

Not only is my Muzata railing system beautiful but everyone who has viewed it remarks how incredible well designed and well made the railing is Muzata had been excellent from the very first step From design and ordering as well as answering any of my technical questions along the way the team of Brandon and Nico have been outstanding Their knowledge prompt responses to my inquires and eagerness to ensure that I was 100 satisfied with how my project turned out was something you don t see with many companies anymore I would absolutely recommend anyone looking for the BEST railing system out there to take a good look at Muzata They truly have the best free design help the best product and the best customer support from beginning to end that you will ever find in those industry I m so happy that I chose Muzata for both of my deck railing projects