My-nanny Reviews

Don t use this service if you are not 100 sure

Don t use this service if you are not 100 sure you want them don t use it just to try to find a person You will have to pay for a meeting even if you didn t book it I found another nanny in another service and I never booked a time with MyNanny but I had to pay for it anyway

The most unprofessional business set up

The most unprofessional business set up I have ever seen They claim to send the most suited individual after careful selection but they do not do any of this We have rearranged our weekends 2x to finally meet a person we thought we could trust to leave our daughter with Person cancelled last minute 2 x claiming lives too far from us Where is the due diligence from the agency I have stated clearly where we live sent confirmation e-mails and sms-t and they allow their staff not to show up last minute even making you feel like an idiot why you are making a fuss as it is not their fault Bunch of amateurs Service like this is supposed to make our family lives easier not more complicated

Avoid close to a scam type company

This is close to a scam type company They have extra and hidden fees that other suppliers don t have They charge you for an initial meeting with a potential nanny which other companies don t do They took a long time to get back to us on our request When we informed them we won t be using their service they sent us an invoice for a cancellation fee for a service they never provided Avoid them there are several other service providers to choose from that don t have these unethical practices

No responsabilty

No responsabiltyI must say I am shocked about this company and how they treat me and their staff I ve tried to reason with them but it s like hitting my head in the wall I was matched with a nanny that is a super nice girl but she s young and inexperienced both as an employee in general and with kids I have a 2-year-old who s still in diapers I was convinced that when MyNanny talk about training their staff everyone they decide to send to a 2-year old should have this skill But no It s hard for me to teach her and I asked My Nanny how this is possible I asked if my nanny could recieve a bit more education from them since she is so young and inexperienced The answer was no I asked if my nanny could be accompanied at my house by a more experienced nanny a few times so that she could learn and observe by her him The answer was that I would have to pay for both of their time as in I have to pay for them training their staff This is incomprehensible for me As I wrote my nanny is a nice and sweet girl but given too big a responsibility I don t know how to solve this situation without breaking her heart by firing her which is extremely unfair to her as she does her best according to her abilities So I really don t know what to do Changing nanny teaching her myself or paying for someone else to teach her are my choices Such a strange situation to be put in I choose to have a nanny because I don t have time Of course during the first occasions I ll be with her so she can get to know my daughter while my daughter feels safe But I don t see how it s my role to teach a completely unexperienced person to handle a 2-year-old It s the lack of responsability from the office staff that baffles me Again my nanny herself is a great person

Badly managed company there are much better alternatives

2020-09-30Update from my last review After experiencing issues primarily communication related ones for about a year someone from the company mgmt contacted me to listen to what hasn t been working and informed me on how they plan to make concrete improvements Hence I m raising their grade from 1 to 3 for their effort to make things right 2020-06-03I have been in contact with eight different nanny agencies in the Stockholm area throughout the years to source nannys for my two daughters I ve used three of them actively used a nanny they provided where nannynu is one Unfortunately nannynu has also been the worse of them when it comes to being proactive and most of all in communication when I need to get hold of them They always manage to send their invoices in time but when we need to talk to them either they don t answer for weeks on end or don t call up on scheduled slots There are a bunch of different contact persons you will be tossed around between but very apparently no CRM logs so none of them has any background of previous communications After being a client for over a year it s obvious that this is a non-functional company which is extremely badly managed They are much better options out there

Had faced issues- but finally they solved it

I called them only to make an enquiry They started sending me invoices This is when i havent even met any Nanny i havent taken any appointment nothing They keep sending invoices to me despite of me protesting heavily I felt that its a trap and nothing is going to happen Thats when i posted my comment initially However they later approached me I must say that they really made a lot of efforts to resolve my complaint and give comfort to me I wish and hope that all customer complaints get similar attention from them I changed my perception of them and have raised their rating from 1 to 3

Organisational issues related to customer service and communication

2020-09-30Update from my last review After experiencing issues primarily communication related ones for about a year someone from the company mgmt contacted me to listen to what hasn t been working and informed me on how they plan to make concrete improvements Hence I m raising their grade from 1 to 3 for their effort to make things right 2020-10-04I have been in contact with eight different nanny agencies in the Stockholm area throughout the years to source nannys for my two daughters I ve used three of them actively used a nanny they provided where mynanny is one Unfortunately mynanny has also been the worse of them when it comes to being proactive and most of all in communication when I need to get hold of them They always manage to send their invoices in time but when we need to talk to them either they don t answer for weeks on end or don t call up on scheduled slots There are a bunch of different contact persons you will be tossed around between but very apparently no CRM logs so none of them has any background of previous communications After being a client for over a year it s obvious that this is a non-functional company which is extremely badly managed They are much better options out there

Very caring

Very caring sweet and kind Kids are super happy

Wonderful service

Wonderful service Super helpful for us given our busy schedules

We are very happy with our new

We are very happy with our new barnvakt They got along really well with our child and clicked right away She is nice calm and interested and up for having fun Also we are pleased with myNanny they found a nanny really quickly for us and they matched well