Mybioma Reviews

3 months

3 months waiting for results since i paid for the test Took nearly 6 weeks for them to receive the sample and then miraculously found it when i wanted a refund its been 6 weeks now and still no results A joke of a service wouldn t recommend them at all Still nothing and sample is gone since January do not use this service as its pathetic Full refund received 27 3 24

The company offers orders in

The company offers orders in Switzerland but in top of the price you will be charged DHL custom fees also shipment of the sample to them is not free from Switzerland to Austria 34 ChF total on top if the price of the kit On top of this results are not fast No advantage at all for Swiss customers

HORRIBLE

No tracking system for delivery of sample They told me it s arrived after I send an email to CS After a week I received an email that it s arrived Now they DELETED MY ACCOUNT And of course the problem it s IT Horrible company Never buy anything from them How can you be sure They analyse your simple if they are even incapable of taking care of their logistics flows I m afraid to imagine how their Labo looks like

Charged 50 of purchase price in customs fees

Ordered two weeks ago said delivery is free Received a customs bill today for 51 50 I don t think they filled out the customs form correctly because the value of the item being shipped is close to nothing it s a plastic test kit the price paid is for the service of the testing But they must have stated the value of the shipped item as above the vat and duty threshold which meant I d pay VAT as included in the purchase price plus another 51 50 to handle UK customs Not accepting package Will have to pester for a refund They should disclose that they don t cover duty which may cost an additional 50 of the testing price At the new price they aren t competitive Zoe is a better deal They should also work on accurately filling out the shipping forms the test kit is likely 5 of the cost so the duty forms should reflect the same What a waste of time and a new annoyance of having to chance for the refund and then find another provider Don t buy from here if you live in the UK or ask them if they can provide information on import fees prior to purchase

Very poor delivery and service

I have to echo the comments I see here I ordered my test and it had the wrong address I immediately contacted them to change it and the customer service is so unbelievably slow and ineffective They told me it had been changed then I got a confirmation that its going to the wrong address so I asked them again of course nothing has arrived Avoid this company and its tests

I bought a MYBIOMA microbe test on

I bought a MYBIOMA microbe test on August 16 It was meant to be delivered by DHL Their website stated that it may take 14 days to arrive from Vienna Although I found this excessively long from one EU country to another I accepted it It is now 16 days later and the package still has not left Germany according to the DHL tracking site I wrote to the company and they sent a standard email saying I would get package this week The week passed and I am still waiting I am writing this negative review because the company states that in order to get a proper result if one is taking prebiotics one must stop them 12 days before I did this and now my acid levels are back again The second email I sent to them came back with an answer to give us another chance and the package will arrive within a week If this is their customer care and service I dread to think more about their product Sick and disgusted

Wish I d seen these reviews before

Wish I d seen these reviews before purchase twice I ve have asked to give feedback on the experience now 3 weeks in still waiting on results Tried to email no response email Problem with my password sent a request to reset it to tack the order still waiting for link Tried calling dialogue first in German then English then told at the end you have to email talk about going around and around Could someone from the company have the courtesy to respond Please Bitte Colin Mckee order No 9260

Waste of time and money

Delivery and processing times are absolutely appalling My test kit took well over 2 weeks to arrive to a fellow EU country and was not received in the lab for a further 5 weeks The sample did not undergo sequencing for weeks prior to arrival and the results took weeks following that The amount of time supposedly needed to process the sample is ridiculous I am currently doing a Biochemistry degree in Genetics and Genomics and know that sequencing DNA is not a 2 week long process My results also seem to be inaccurate as I have been vegan since the age of 9 and the information given is not that of a plant based biome Furthermore any bespoke nutritional and lifestyle advice given is rehashed common knowledge from basic online sources and extremely generalized I am extremely disappointed with this supposed health check service especially as i required results much more quickly accurately and efficiently due to the ongoing health issues which led me to take a test in the first place Honestly you are better off spending 150 on some kombucha and kimchi and saying a prayer

I have had terrible experience with

I have had terrible experience with trying several ways to cancel delivery of this product- doesn t work for me Another payment just went through The product is Bioma Health Beware