


Deposit protection scheme Tenancy service for landlords and agents
Based on authentic user experiences
Ben Sole
6732 reviews
N/A
5 months ago
Supposed to protect the tenant from
Supposed to protect the tenant from letting agents but even after submitting damning evidence they still favoured with the agency and took our entire deposit Crooks
Sue M
6732 reviews
N/A
5 months ago
Lack of Response
Having used mydepositsscotland for my 2 Scottish rental properties for several years without any problem I am now experiencing severe problems contacting them to resolve a very simple tenancy name change which they have done in the past within 24 hrs no problem This time however a week after initially requesting the change there have been NO responses to the original email any chases no response from the complaints email address no one answers the phone Tried contacting them via Facebook and just got the same auto response Still no further advanced with my request which is leaving my tenants without their deposit protected through no fault of mine I am at a loss to know how to get someone there to answer me short of me driving to their offices to see if there is actually anyone there I am starting to think there isn t
Lenita Vanhoff
6732 reviews
N/A
5 months ago
Completely awful experience
Completely awful experience Tenants pretty much trashed my property Paint on windows doors and radiators mould in window silicone throughout Massive cleaning bill Tenant lied a lot Took their word over mine Expensive cleaning bill Nowhere to go to properly complain Incompetent biased and awful
Rosslyn C
6732 reviews
N/A
5 months ago
More crooked than a four pence coin
They have no self respect and no respect for tenants They kept trying to award the landlord company the full deposit even while I was still living there while refusing to believe I was still there They were completely rude and objectionable about it whenever I phoned up about it This happened multiple times In the end despite written documentation proving the company are a bunch of scammers MDS lazily sided with them anyway because ugggh Sounding bored Landlords can do what they want We aren t here to safeguard anything we only have to ensure the deposit is stored at the start of the tenancy Absolutely awful company The Scottish government should be ashamed for giving so much approval to this crowd
Craig Johnstone
6732 reviews
N/A
5 months ago
If you are a landlord avoid
If you are a landlord avoid Tenant left my property in a disgusting condition which I wouldn t even keep animals in I sent photos over 70 quotes invoices and letters from estate agents of before and after condition of property Shocked tenant even asked for the deposit back after the condition of the property and the garden was left in but he did and somehow I was told not enough evidence to support him not receiving it back
sandra murray
6732 reviews
N/A
5 months ago
we rented property and these clown held
we rented property and these clown held our deposit moved out on the 8th jan 2014 the landlord said we broke our tenent agreement that we had a dog whitch was a lie and we could prove it they keep 250 pound of our deposit we had prove ignored that and gave land lord 65 pound this is been going on since jan still waiting on 175 pound back total ripe of and this company should be invastigated never return email told someone will call back put complaint in on the 8th april still waiting on answer i know that we will never deal with them again disgracefull how they are allowed to deal with tenents we left the property with the owner bad dept and other ttenent dept collecter looking for them police coming to the door but all that was ignred by mydeposit scotland
DF
6732 reviews
N/A
5 months ago
Unfair adjudication disregarded black and white evidence
Myself and my partner spent hour upon hour of our free time by uploading photographic evidence of disgusting conditions we had to endure for our tenancy however still did not receive our full deposit This was with dated black and white evidence We have never been refused our full deposits from any property prior to this and have always been praised on how well cleaned and cared for the properties have been We left this flat in better condition than when we moved in Given we uploaded significant documentation and written text it is unlikely the adjudicators could even be bothered to read through it given how short a time it took them to decline a review If you haven t yet committed your deposit to this company don t
Aseet
6732 reviews
N/A
5 months ago
Biased decision
Biased decision Can I give 0 star here
Jim Evans
6732 reviews
N/A
5 months ago
Rental Deposit Reclaim
I was directed to Mydepositsscotland by my rental property manager to claim by deposit return The number I was given by the agent would nt connect and I emailed as a secondary option Milisa responded within minutes offering to check their records and asking some simple security questions to confirm my account I was subsequently emailed back confirming my account details being advised on how to claim my deposit also being offered the option of having the organisation process my claim for me which I chose This was completed the next day which Milisa confirmed had been done The whole experience was a delight completely due to the professionalism and courtesy shown by Milisa
Bill
6732 reviews
N/A
5 months ago
Deposit Changes
I agree with Jim Evans I have just dealt with Milisa on a Deposit Change of lead tenant request and she was very professional and dealt very quickly with the whole process Would that other companies dealt with us in the same efficient manner Thank you Milisa