Mydomain Reviews

From Bad to Worse

I am convinced this Company exists in name but not reality Existing customers do not benefit from special prices that apply in their promotions and existing customers will be rebilled forever if they do not do something to leave at the end of the term There is also a CONSIDERABLE difference in what they say are standard prices and what is actually charged Their site entered from two different directions one as an existing customer and then as a new potential customer shows substantial differences between what is standard prices ANY Company that treats Customers like that is not worth dealing with Leave now

No clue about anything DNS - stay away

We were hosting domains with MyDomain for years but now we will remove all our domains from their grasp Our defining moment We recently moved DNS servers to new IPs and it means that MyDomain as registrar needs to update the IP addresses of our custom DNS servers at the root TLD registry We had 5-10 chats with them and they still not understand what to do The chat supporters are absolutely clueless They changed DNS entries in a clueless way so all of our services would have failed if we had not caught it early Do not rely on them for anything business critical The problem is still unsolved and we are losing money and customers because of it

I have been using MyDomain for my personal email

I have been using MyDomain for my personal email domain I was paying roughly 25 every two years This year was the renewal year and I had a charge of over 70 to renew More than 200 increase for just email services I contacted them and I was told that it was the rising costs for upgrading renewing and maintaining our servers necessitate us to raise the price of renewals I wasn t notified of the changes in the price either It was sent to an email address I don t use when they should have sent it to the email address that I have my domain with them

MyDomain abusing its long term customers

I was seriously unwell and in hospital Cancelled a renewal on the same day that MyDomain took money from my account sixteen days before the actual renewal of the domain Refused to refund the money

Was good now gone bad Avoid

I have been a customer since about 2007 For the first 10 years or so they were fine having over 70 domains with them Recently I started getting weird charges for several hundred dollars in one transaction in addition to the renewal fees which also got very expensive The billing center has no record of these large individual transactions There is no way to reconcile what they are for None of the invoices relate to these transactions Support is horrendous The new UI to manage everything required 6-10 clicks to turn off renewals The UI is 100x slower than the old one Everything is worse Domain controls dont work properly half the time Avoid

Avoid MyDomain - They Charge You For Things You Didn t Order

I used MyDomain for around 20 years and it had been a good registrar In recent years however its prices increased significantly plus I kept getting charged for things I did not order Most recently I was charged almost 20 for what the invoice says is org - yet I have no domains registered there Tech support refused to refund my money yet could not explain the charge I have disputed it via my credit issuer DO NOT BUY FROM THIS COMPANY

Service

You can not talk to anyone any more They cannot help you on messenger Use another company Their customer service sucks

Extreme price increase

Extreme price increase Explanation from the support on why to fight inflation I don t even think they understand they are creating it not fighting it

Nobody home

There s currently no way to contact support for mydomain com at all For two months they ve had a banner on their chat page warning that they re in the middle of upgrading their chat I don t believe any upgrade process can take that long Their posted phone numbers go to a recording directing you to use chat Emails to their support email address direct you to use chat and also provide dead links to support knowledge bases I will be transferring my domains