Myenergi Reviews

Superb tech support

I had a bit of a difficulty connecting to my hub after a few email exchanges I still couldn t figure it out so I recieced a call from Fiona and she talked me through it sorted it in no time Itje app is working great now Thanks again to Fiona for the patient help

Huge thanks to Fiona in tech support

MyEnergi products are new for me and solar installation company installed without explaining much Recently I had issue where Harvi and Eddi stopped communication I didn t have a single clue what is wrong and how to solve it Thomas explained everything and its working fine now he explained everything in detailed manner and now I know everything about how these devices work

Excellent service

Huge thanks to Fiona in myenergi Ireland for her patience knowledge and help in resolving an issue Fiona was able to guide me through several steps to update firmware re-set Zappi link with Harvi unit and much more It was a joy to have someone genuinely interested and trying to help I previously contacted UK tech support not knowing there was an Irish support location The difference in attitude customer-focus was astonishing Fiona is a credit to myenergi and if only the UK guy Dave in the spectacularly misnamed support section in UK had a fraction of her customer interface myenergi would be much better served Well done Fiona

Superb support

Excellent service Problem with 2 Eddi s appearing on my system when only one installed Clodagh advised on how to rectify problem All functioning correctly now Excellent communication until problem solved Thanks

Had an error on the figures on the app

I cannot praise the support provided by Fiona from myEnergi highly enough From the moment I reached out with my issue through all steps she was absolute star with her patience and technical knowledge that result in my problem resolved and helping me understand how the system works Thank you Fiona

Fantastic service from Thomas at MyEnergi Ireland

Had an error on the figures on the app and my car charger wasn t linking to app either Dealt with Clodagh by email and some phonecalls to me when it was convenient for me She was extremely helpful getting the issues resolved as my system had to be fully reset and she talked me through the process from start to finish Great to get someone so helpful when I had no idea what the issue was

Helpful efficient experience

We have a Zappi and Eddi and had a problem after upgrading the Zappi firmware Neither device would work correctly After contacting MyEnergi Ireland Thomas from the support group replied with a few suggestions by email When these failed he arranged a telephone call where after spending some time analysing the problem he provided a solution Both Zappi and Eddi are fully functional again thanks to the great support provided by Thomas The service was exceptional and I cannot recommend him and MyEnergi highly enough

Had a problem with the app showing a

I recently had trouble with a malfunction of my car Zappi charger Clodagh dealt with me over a number of days to sort the problem She then guided me in resetting my phone app She was really helpful and patient with my difficulties dealing with the technology It a great relief when one is in difficulty to have such a pleasant reliable person to help one Thank you Clodagh I would strongly recommend your service Mary