Myhometouch Reviews

Bulls Eye first time

I booked a carer now known in the family as Catherine the great for my husband who has a rare dementia She came regularly from mid 2015 until he was too difficult to manage at home and moved in to a care home full time in January 2017 I have found the website easy to use when the original carer I selected wasn t available Catherine was suggested and proved to be ideal Everyone was helpful when I needed to set up direct payments from Social Services and communication has always been excellent I thoroughly recommend Home Touch to anyone requiring a carer

Very personal and sensitive service

HomeTouch was our first experience of using a care-agency and we did not know what to expect I had approached 18 of their carers of whom 12 were available to be interviewed but the first one we met turned out exactly right and she was able to start next morning Clearly HomeTouch can afford to be selective - to our great advantage

A great agency with a novel approach to home care

Very personal and sensitive service really spent the time to fully find out our needs Highly recommend to anyone

I m so happy I ve found this company

Really happy with the service I ve received so far with Home Touch Easy to use website to search for carers and arrange contracts Home Touch staff always on hand to help if needed I d been using Helping Hands agency to care for my mum for over a year but was let down at the last minute and was desperate to find a carer I contacted as many agencies as I could find online and Joshua at Home Touch was the first to respond and had arranged two carers to alternate within 48 hours which was greatly appreciated and a huge relief I ve generally been happy with all the carers we ve used through this agency although a couple maybe didn t quite fit with my mum personality wise Lindsey in the office was quick to resolve any issues though and really helped in finding other carers Overall a great agency with a novel approach to home care Highly recommended

A transormational moment

I m so happy I ve found this company A brilliant concept and from my experience one that works Staff in the office are very helpful and guide you through the process We found a wonderful carer who is perfect in every way He is kind thoughtful and caring He s genuinely interested in my parents and really makes a difference It s great that you can select your own carer but the staff can shortlist some for you if you require It s reassuring to know that Hometouch have a rigorous process of vetting potential carers before they are put on their platform The booking and payment process is simple but you can always call on the office to help We also receive calls from Hometouch to check all is ok I cannot recommend Hometouch enough they ve been a lifesaver

Excellent company

The complexity of finding care support can be overwhelming This site saved me and gave me easy access to responsibly vetted professionals working in my locale They worked flexibly to suit my needs Using this site absolutely transformed my situation I can t rate it highly enough

We are really pleased with the support

Very easy to deal with always helpful staff on phone and excellent easy to use website Able to find a good carer to start immediately

High quality home care co that cares

We are really pleased with the support we received to identify and contract two live-in carers HomeTouch staff are always available pleasant to deal with and extremely helpful We are delighted to have found you