Based on authentic user experiences
Cade
6731 reviews
N/A
1 year ago
DON T DO IT SAVE YOUR MONEY AND TIME
I was looking for a bed that would fit both me and my partner since we liked different firmnesses I bought this bed and it shipped out within 3 weeks we slept on it the first night and was in a lot of pain Not discomfort like we had expected or experienced with other mattresses we gave it a few more nights and I had to call in to work because I was in so much pain by the end of the first week I contacted support and they said I had to wait for 45 days to initiate the return or pay a steep 25 restocking fee So I waited I had to email then call then fight with customer service to get the return started We started the return and they sent a trash company to take the mattress and the only thing they took back was the pump They wanted around 700 to restock the pump That s absurd I sent back the pump and didn t hear anything for weeks I send out more emails and they said it takes a month to inspect the pump and up to another 5 freaking weeks to authorize the return Today is the last day of that 5 week authorization window and guess what They re not parting with the 2600 they owe me easily This company is a sham The mattress was trash and didn t adjust nearly as much as they claim the pump is loud and unbalanced and as bad as their products are their customer service is far worse I m going to open a PayPal Dispute if I don t see it pending by the end of the day today and I m also opening a BBB claim and leaving this review or something similar to it anywhere I can DO NOT BUY FROM THEM STAY FAR AWAY AND KEEP YOUR MONEY
Milt Mahfelder
6731 reviews
N/A
1 year ago
TERRIBLE CUSTOMER CARE
PLEASE DON T PURCHASE THIS MATTRESS UNLESS YOU WANT TO THROUGH AWAY YOUR MONEY When we first received this mattress everything worked fine Then one side of the split King started loosing air pressure I have a very bad back from my infantry days in Viet Nam caring all my weapons and an additional radio I need a bed that will be a constant pressure for me So when I contacted Isense I fully expected them to stand behind there product and replace the control box THEY REFUSED REPEATED REQUESTS AND THEY REFUSED I SEE THERE RE MANY CUSTOMERS ON THE INTERNET THAT HAVE HAD THE SAME PROBLEM WITH THIS COMPANY ASK YOUR SELF- DO I REALLY WANT TO LOSE 3 000 DOLLARS
Adam Lava
6731 reviews
N/A
1 year ago
These beds are amazing we love them
The beds are great We love them
customer
6731 reviews
N/A
1 year ago
Great product just the right comfort
Great product just the right comfort and firmness
Jacqueline Rocheleau
6731 reviews
N/A
1 year ago
I am thrilled with my pillow and found
I am thrilled with my pillow and found I have no neck problem now What a great idea
Elyse Bainbridge
6731 reviews
N/A
1 year ago
Great customer service
Great customer service Love our bed so far and our pillows Would highly recommend this to friends
John Mast
6731 reviews
N/A
1 year ago
Melissa has been wonderful
Melissa has been wonderful I called on a Saturday with many questions and she answered them all Also she has been following up What a great start for a lasting relationship Thanks to you all John Mast
Rebecca Rea Ball
6731 reviews
N/A
1 year ago
I love this mattress
I love this mattress I ve never slept better and my husband s aches and pains are gone when he wakes up in the morning It s a heavy mattress and feels QUALITY Really happy with my purchase
Adrienne Zimmerman
6731 reviews
N/A
1 year ago
I am truly satisfied with the caliber
I am truly satisfied with the caliber of customer satisfaction Paul physically came out to correct our issues with the installation and personally show us how the bed worked with the features and the app As previously indication the quality of the bed is outstanding and I look forward for many years to come enjoying comfortable sleep
Chris Cooke
6731 reviews
N/A
1 year ago
iSense Hybrid Premier Mattress Go For It
We have had our iSense Hybrid Premier Queen Mattress for a touch over one month and could not be happier We had a Sleep Number bed years ago before they were called Sleep Number These mattresses do not compare The iSense is a lot firmer especially around the edge when you are at the side you do not feel like you are falling out Interestingly both my wife and I wound up choosing the same inflation pressure iSense gives you a 180-night return window we knew waking up the first morning that we finally found a mattress we both found comfortable and a solid nights sleep It is not easy spending a good amount of money on something we couldn t try Our last mattress we did lay on in the store returned it then picked another It was horrible so trying a mattress in a store is still pretty much a shot in the dark This was a great experience our sleep sensor module was delayed so we had the mattress before the monitor No problem getting it on the platform with customer service being very responsive and keeping us updated Again all we can say is we love it
