Myonlineaccount Reviews

Every month I set up auto payments and

Every month I set up auto payments and every month they call me Customer service is awful Young girls are un helpful and not knowledgeable The system is overly complicated and doesn t make sense

If I could give this website a 0

If I could give this website a 0 I would I have never experience such a hard time trying to recover my password through any website Definitely not financing anything from TD bank or Samsung again very disappointed

Worst services

Worst services Not solved issues yet and not responding at all They are the unprofessional bank in the nation Never ever go with this bank Surprised how Samsung giant has tied up with this strange bank

I love Samsung as a company and have

I love Samsung as a company and have dealt with them in the past However this website is the absolute worst I have ever encountered I ve been trying to get a human being to speak with but no luck I can t sign into the website because my access has been paused

A terrible

A terrible terrible website I have been trying to call for DAYS just to get the username to my account which I forgot There should be an option for it on the website I was supposed to be next in line on the phone several times and I end up hanging up because I wait over 1 hour I can t believe that Samsung uses a terrible financing compay like this

ROTTEN

This website is the absolute worst I have ever used Trying to set up automatic payments with it is almost impossible Just plain rotten One would think Samsung would use something alot better

MyOnlineAccount is so completely messed

MyOnlineAccount is so completely messed up I always have Auto Payments set up When I go to the MOA to review past payments there is no indication that any payments have been made since 2 months prior I review my statements and my bank account and can see that the payments have been made It is useless to try and discuss these issue via email Their accounting system really sucks for customers You really have to be proactive and watch your account status every month Not too long ago I noticed that I was behind in my payments and I could see they were not charging the automatic monthly 11 99 fee Instead they debited 04 towards my monthly bill What the hell Glad I looked

What is Samsung thinking

Well I will add my experience as a negative 10 too If you need a question answered or Customer Service it is a complete joke It does no exist Hey Samsung Dump this 3rd party finance partner They are dragging down the Samsung good reputation and name Total mistake Makes me sick to my stomach

Pathetic

Pathetic Customer service and this site is awful I was making my payments consistently and was never told by the bank that the payments were arriving via the USPS a day or 2 late I would have adjusted the date if I knew they were being paid via snail mail and not directly to them They proceeded to hit me with late fees and NEVER NEVER told me via mail or phone that this was transpiring The auto pay kept coming out After awhile I get notified that my credit score went down 96 points due to them not telling me Rip off artists Stay away

If you are financing anything that uses this company RUN

Financed furniture with Furniture City which was a whole other fiasco and I have never had more spam in my email The first paper bill arrived AFTER the first payment was due so I incurred a bogus late charge and after I set up my online acct I have never been able to access it since unless I was willing to give my FULL SSN and DOB This website is a joke a security risk to anyone using it and any company that uses them for the purpose of credit collections should be criminally liable Horrible experience I will make sure moving forward I NEVER do business with any company using them